Allied Health NDIS Audit Checklist: worksheet
Ahpra advertising guidelines. Edition held: Guidelines for advertising a regulated health service, December 2020 edition, effective 14 December 2020; checked current on 6 October 2026 (Ahpra advertising guidelines page read 6 October 2026: still the current edition).
Under review, not in force: The printed edition predates the higher penalties for advertising offences: up to 60,000 dollars for an individual and 120,000 dollars for a body corporate, in every jurisdiction from 1 July 2024. The guidelines will be updated when next reviewed.
Standards library: https://compliance.theartofservice.com/frameworks/ahpra-guidelines-for-advertising-a-regulated-health-service-december-2020. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/ahpra-advertising-guidelines/testimonials-do-not-use-testimonials-or-purported/
| Ref | Requirement (our statement of the clause) | Evidence an auditor or the regulator asks for | Common gap to check | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|---|---|---|
| Testimonials | Advertising must not use testimonials or purported testimonials, such as patient stories, success stories or fake testimonials. A testimonial is a positive statement about the clinical aspects of a service, meaning a symptom, a diagnosis or treatment, or an outcome or practitioner skill. Comments about customer service or communication style that do not touch a clinical aspect are not testimonials. Source: https://www.ahpra.gov.au/Resources/Advertising-hub/Advertising-guidelines-and-other-guidance/Advertising-guidelines.aspx | Review of website, social media and print for patient stories, ratings with clinical comments and quotes; Staff instruction on what counts as a clinical aspect | Patient quote about pain relief reposted on the clinic's page; Clinical review comments left visible on a business page | ☐ yes ☐ partly ☐ no ☐ n/a |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.