Allied Health NDIS Audit Checklist: worksheet
NDIS Complaints Management and Resolution Rules. Edition held: NDIS (Complaints Management and Resolution) Rules 2018, Compilation No. 1 (F2026C00165), in force 28 January 2026; checked current on 6 October 2026 (Federal Register: latest version on 6 October 2026).
Standards library: https://compliance.theartofservice.com/frameworks/australia-ndis-complaints-management-and-resolution-rules-2018. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/ndis-complaints-rules/p3-act-on-what-the-commissioner-requires-in-dealing-with-a/
| Ref | Requirement (our statement of the clause) | Evidence an auditor or the regulator asks for | Common gap to check | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|---|---|---|
| Part 3 | When the Commissioner decides to require the provider to take actions on a complaint or issue, to examine and attempt to resolve it and report back, to take part in conciliation when requested, or to undertake remedial action within a set period, the provider must comply, because breaching Part 3 breaches its registration condition (Act paragraph 73F(2)(f)); the provider may seek reconsideration of a decision ending a resolution process within 42 days. Source: https://www.legislation.gov.au/F2018L00634/latest/text | Commission correspondence requiring action and the provider's response plan; Report back to the Commission on the examination and resolution attempt; Evidence that required remedial action was completed on time | Commission requirement treated as optional advice; Report back late or missing outcomes | ☐ yes ☐ partly ☐ no ☐ n/a |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.