Allied Health NDIS Audit Checklist: worksheet
NDIS Complaints Management and Resolution Rules. Edition held: NDIS (Complaints Management and Resolution) Rules 2018, Compilation No. 1 (F2026C00165), in force 28 January 2026; checked current on 6 October 2026 (Federal Register: latest version on 6 October 2026).
Standards library: https://compliance.theartofservice.com/frameworks/australia-ndis-complaints-management-and-resolution-rules-2018. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/ndis-complaints-rules/s10-2-keep-complaint-records-for-7-years/
| Ref | Requirement (our statement of the clause) | Evidence an auditor or the regulator asks for | Common gap to check | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|---|---|---|
| s 10(2), (3) | The system must keep appropriate records of complaints received, including, where appropriate, information about the complaint, action taken to resolve it and the outcome, and each record must be kept for 7 years from the day it is made (longer if another law requires). Source: https://www.legislation.gov.au/F2018L00634/latest/text | Complaints register with issue, actions and outcome fields completed; Retention schedule showing 7 years for complaint records; Retrieval of an older closed complaint file | Verbal complaints resolved on the spot but never recorded; Outcome field left blank | ☐ yes ☐ partly ☐ no ☐ n/a |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.