Allied Health NDIS Audit Checklist: worksheet
NDIS Complaints Management and Resolution Rules. Edition held: NDIS (Complaints Management and Resolution) Rules 2018, Compilation No. 1 (F2026C00165), in force 28 January 2026; checked current on 6 October 2026 (Federal Register: latest version on 6 October 2026).
Standards library: https://compliance.theartofservice.com/frameworks/australia-ndis-complaints-management-and-resolution-rules-2018. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/ndis-complaints-rules/s11-3-train-workers-in-the-complaints-system/
| Ref | Requirement (our statement of the clause) | Evidence an auditor or the regulator asks for | Common gap to check | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|---|---|---|
| s 11(3) | The system must include requirements for training everyone the provider employs or engages in using and complying with the complaints management and resolution system. Source: https://www.legislation.gov.au/F2018L00634/latest/text | Complaints handling training module and attendance records; Refresher schedule and completion rates; Training content on recognising informal complaints | Only managers trained; No refresher after procedure changes | ☐ yes ☐ partly ☐ no ☐ n/a |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.