Allied Health NDIS Audit Checklist: worksheet
NDIS Complaints Management and Resolution Rules. Edition held: NDIS (Complaints Management and Resolution) Rules 2018, Compilation No. 1 (F2026C00165), in force 28 January 2026; checked current on 6 October 2026 (Federal Register: latest version on 6 October 2026).
Standards library: https://compliance.theartofservice.com/frameworks/australia-ndis-complaints-management-and-resolution-rules-2018. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/ndis-complaints-rules/s7-implement-and-maintain-a-complaints-management-and/
| Ref | Requirement (our statement of the clause) | Evidence an auditor or the regulator asks for | Common gap to check | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|---|---|---|
| s 7 | Every registered NDIS provider must implement and keep in operation a complaints management and resolution system that meets all the requirements of Part 2, is appropriate to its size and classes of supports, and provides for advocates and other representatives of persons with disability (Act paragraphs 73W(a), (aa) and (ab)). Source: https://www.legislation.gov.au/F2018L00634/latest/text | Complaints management and resolution policy and procedure with approval date; Complaints register in active use across all services; Procedure clause recognising advocates and representatives acting for participants | Policy adopted but no complaints register kept; Advocates refused information because they are not the participant | ☐ yes ☐ partly ☐ no ☐ n/a |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.