Allied Health NDIS Audit Checklist: worksheet
NDIS Complaints Management and Resolution Rules. Edition held: NDIS (Complaints Management and Resolution) Rules 2018, Compilation No. 1 (F2026C00165), in force 28 January 2026; checked current on 6 October 2026 (Federal Register: latest version on 6 October 2026).
Standards library: https://compliance.theartofservice.com/frameworks/australia-ndis-complaints-management-and-resolution-rules-2018. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/ndis-complaints-rules/s8-3ab-handle-complaints-fairly-efficiently-and-promptly/
| Ref | Requirement (our statement of the clause) | Evidence an auditor or the regulator asks for | Common gap to check | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|---|---|---|
| s 8(3)(a), (b) | The system must require complaints to be acknowledged, assessed and resolved fairly, efficiently and in a timely way, and require appropriate action to be taken on the issues complaints raise. Source: https://www.legislation.gov.au/F2018L00634/latest/text | Complaints register with received, acknowledged, assessed and closed dates; Service standard for acknowledgement and resolution times with performance against it; Action records tied to the issues raised | Complaints closed without addressing the underlying issue; No acknowledgement sent | ☐ yes ☐ partly ☐ no ☐ n/a |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.