Allied Health NDIS Audit Checklist: worksheet
NDIS Complaints Management and Resolution Rules. Edition held: NDIS (Complaints Management and Resolution) Rules 2018, Compilation No. 1 (F2026C00165), in force 28 January 2026; checked current on 6 October 2026 (Federal Register: latest version on 6 October 2026).
Standards library: https://compliance.theartofservice.com/frameworks/australia-ndis-complaints-management-and-resolution-rules-2018. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/ndis-complaints-rules/s8-3cd-tell-people-they-can-go-to-the-ndis-commission-and/
| Ref | Requirement (our statement of the clause) | Evidence an auditor or the regulator asks for | Common gap to check | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|---|---|---|
| s 8(3)(c), (d) | The system must require reasonable steps to tell every complainant, and each person with disability affected by an issue in a complaint, how the complaint or issue can be raised with the Commissioner, and appropriate support to contact the Commissioner. Source: https://www.legislation.gov.au/F2018L00634/latest/text | Acknowledgement and outcome letters naming the NDIS Commission contact route; Participant information pack with Commission complaint details; Record of assistance given to contact the Commission | Commission contact details missing from complaint correspondence; Participants discouraged from going to the Commission | ☐ yes ☐ partly ☐ no ☐ n/a |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.