Allied Health NDIS Audit Checklist: worksheet
NDIS Complaints Management and Resolution Rules. Edition held: NDIS (Complaints Management and Resolution) Rules 2018, Compilation No. 1 (F2026C00165), in force 28 January 2026; checked current on 6 October 2026 (Federal Register: latest version on 6 October 2026).
Standards library: https://compliance.theartofservice.com/frameworks/australia-ndis-complaints-management-and-resolution-rules-2018. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/ndis-complaints-rules/s8-4a-no-adverse-treatment-for-complaining/
| Ref | Requirement (our statement of the clause) | Evidence an auditor or the regulator asks for | Common gap to check | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|---|---|---|
| s 8(4)(a) | The system must require reasonable steps so that a person who complains, or a person with disability affected by the issue, is not adversely affected because the complaint was made. Source: https://www.legislation.gov.au/F2018L00634/latest/text | Policy statement prohibiting retaliation, with the consequence for staff; Follow-up contact with the complainant checking for adverse changes in service; Review of service changes made after a complaint | Services reduced or ended soon after a complaint without documented reasons; Staff named in a complaint kept rostered to the complainant without safeguards | ☐ yes ☐ partly ☐ no ☐ n/a |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.