Allied Health NDIS Audit Checklist: worksheet
NDIS Practice Standards and Quality Indicators. Edition held: Rules Schedules 1 to 8, Compilation No. 6 (F2026C00527) and Quality Indicators Guidelines Compilation No. 3 (F2026C00528), in force 1 July 2026; checked current on 6 October 2026 (Federal Register: both compilations are the latest version on 6 October 2026).
Under review, not in force: The NDIS Commission's review of the Practice Standards (a proposed quality framework and changes to the standards and how they are assessed) is still being considered; nothing from it is in force.
Standards library: https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/ndis-practice-standards/core-continuity-of-supports/
| Ref | Requirement (our statement of the clause) | Evidence an auditor or the regulator asks for | Common gap to check | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|---|---|---|
| Core 16.1 | Day-to-day operations are managed efficiently and effectively so supports are not disrupted and stay continuous. Source: https://www.legislation.gov.au/F2018L00631/latest/text | Rostering system and roster fill-rate reports; Records of missed or late shifts and the response; Operational meeting minutes | Frequent unfilled shifts with no analysis; Missed visits not recorded | ☐ yes ☐ partly ☐ no ☐ n/a | ||||
| Core 16.2 | When a worker is absent or a position is vacant, a suitably qualified or experienced person performs the role. Source: https://www.legislation.gov.au/F2018L00631/latest/text | Relief or casual pool with qualifications checked against participant needs; Roster records showing replacement workers and their competency for the participant; Handover notes for replacement workers | Replacement workers not trained in a participant's high intensity needs; No handover to relief staff | ☐ yes ☐ partly ☐ no ☐ n/a | ||||
| Core 16.3 | Supports are planned with each participant to meet their specific needs and preferences, which are documented and given to workers before they start working with the participant, so the participant's experience stays consistent with what they asked for. Source: https://www.legislation.gov.au/F2018L00631/latest/text | Support plans or profiles recording needs and preferences; Records that workers read the plan before their first shift (sign-off or system log); Participant feedback on consistency of support | New workers start without seeing the plan; Preferences recorded but not available on the worker's device or in the home | ☐ yes ☐ partly ☐ no ☐ n/a | ||||
| Core 16.4 | Arrangements proportionate to the provider's supports ensure the participant receives support without interruption for the whole period of their service agreement. Source: https://www.legislation.gov.au/F2018L00631/latest/text | Business continuity plan covering staffing, systems and suppliers; Service agreement terms describing continuity arrangements; Records of service interruptions and how they were covered | Business continuity plan does not cover loss of key workers; Supports stopped at short notice without a continuity arrangement | ☐ yes ☐ partly ☐ no ☐ n/a | ||||
| Core 16.5 | Where changes or interruptions cannot be avoided, alternative arrangements for each participant are explained to and agreed with them, and delivered in a way that suits their needs, preferences and goals. Source: https://www.legislation.gov.au/F2018L00631/latest/text | Records of discussions with the participant about changes and the alternatives agreed; Updated service agreements or schedules after changes; Feedback from participants on alternative arrangements | Participants told of changes by text with no discussion; Alternative supports that ignore the participant's goals | ☐ yes ☐ partly ☐ no ☐ n/a |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.