Allied Health NDIS Audit Checklist: worksheet
NDIS Practice Standards and Quality Indicators. Edition held: Rules Schedules 1 to 8, Compilation No. 6 (F2026C00527) and Quality Indicators Guidelines Compilation No. 3 (F2026C00528), in force 1 July 2026; checked current on 6 October 2026 (Federal Register: both compilations are the latest version on 6 October 2026).
Under review, not in force: The NDIS Commission's review of the Practice Standards (a proposed quality framework and changes to the standards and how they are assessed) is still being considered; nothing from it is in force.
Source: https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/ndis-practice-standards/module-6-complaints-management/
| Ref | Requirement (our statement of the clause) | Evidence an auditor or the regulator asks for | Common gap to check | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|---|---|---|
| Module 6 4.1 | The provider maintains a complaints management and resolution system that is proportionate to its supports and size, follows procedural fairness and natural justice, and meets the NDIS (Complaints Management and Resolution) Rules 2018. | Complaints policy and procedure referring to the Complaints Management and Resolution Rules; Complaints register with dates, actions and outcomes; Participant information explaining how to complain, including to the NDIS Commission | No complaints register kept because no complaints were received; Participants not told they can complain to the NDIS Commission | ☐ yes ☐ partly ☐ no ☐ n/a |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.