Allied Health NDIS Audit Checklist: worksheet
NDIS Provider Registration Rules. Edition held: NDIS (Provider Registration and Practice Standards) Rules 2018, Compilation No. 6 (F2026C00527), in force 1 July 2026, with NDIS Act 2013 Part 3A as in Compilation No. 27 (C2026C00401); checked current on 6 October 2026 (Federal Register: latest version on 6 October 2026).
Under review, not in force: Civil penalties were raised and new offences added by the latest amendments; the plan management changes start on proclamation. The provisions this product cites are in force.
Standards library: https://compliance.theartofservice.com/frameworks/australia-ndis-provider-registration-rules-2018. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/ndis-provider-registration-rules/s73w-implement-and-maintain-a-complaints-management-and/
| Ref | Requirement (our statement of the clause) | Evidence an auditor or the regulator asks for | Common gap to check | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|---|---|---|
| s 73W | A registered provider implements and maintains a complaints management and resolution system that is appropriate to its size and the classes of supports it provides, acknowledges the role of advocates, including independent advocates, and other representatives, cooperates with and facilitates their involvement for people who want independent support in the process, and meets the NDIS (Complaints Management and Resolution) Rules 2018. Source: https://www.legislation.gov.au/F2018L00631/latest/text | Complaints policy and procedure recognising advocates and representatives; Complaints register with outcomes; Records of advocate involvement facilitated at the complainant's request | Advocates refused access to complaint meetings; Complaints system not scaled to multi-site operations | ☐ yes ☐ partly ☐ no ☐ n/a |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.