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Allied Health NDIS Audit Checklist: worksheet

APP 12 and 13: client requests to see or correct their records

Privacy Act: the Australian Privacy Principles and notifiable data breaches. Edition held: Privacy Act 1988 (Cth), Compilation No. 104 (C2026C00227), in force 4 June 2026, registered 17 June 2026 (Schedule 1, the Australian Privacy Principles; Part IIIC, notifiable data breaches); checked current on 6 October 2026 (Federal Register of Legislation Versions API: the latest and current compilation on 6 October 2026).

Under review, not in force: From 10 December 2026, APP 1.7 to 1.9 add automated-decision content to the privacy policy (Privacy and Other Legislation Amendment Act 2024, Schedule 1 items 87 and 88). Not in force yet.

Standards library: https://compliance.theartofservice.com/frameworks/australian-privacy-principles-apps. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/privacy-act/app-12-13-client-access-and-correction/

RefRequirement (our statement of the clause)Evidence an auditor or the regulator asks forCommon gap to checkHeld (yes, partly, no, not applicable)Where it is keptOwnerLast reviewedNext review
APP 12.1, 12.4On request, give the person access to their information; respond within a reasonable period and give access in the manner requested where reasonable and practicable.
Source: https://www.legislation.gov.au/C2004A03712/latest/text
An access request procedure with a target response time; A log of requests and responsesRequests answered only when chased; No log of requests☐ yes
☐ partly
☐ no
☐ n/a
APP 12.3, 12.5, 12.9Refuse access only to the extent a ground in APP 12.3 applies (for example a serious threat to life, health or safety, or an unreasonable impact on another person's privacy); consider other means of access such as an agreed intermediary; give a written notice with the reasons and how to complain.
Source: https://www.legislation.gov.au/C2004A03712/latest/text
Refusal notices with the APP 12.3 ground and complaint optionsAccess refused with no written reasons☐ yes
☐ partly
☐ no
☐ n/a
APP 12.8A practice may charge for giving access, but the charge must not be excessive and must not apply to making the request.
Source: https://www.legislation.gov.au/C2004A03712/latest/text
The practice fee for providing copies, if anyA fee charged for lodging the request☐ yes
☐ partly
☐ no
☐ n/a
APP 13.1, 13.2Take reasonable steps to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading, on request or when the practice is satisfied it needs correcting, and notify another entity it was disclosed to if the person asks.
Source: https://www.legislation.gov.au/C2004A03712/latest/text
A correction procedure and log, including notices sent to other practitionersCorrections made without telling the practitioner who received the earlier report☐ yes
☐ partly
☐ no
☐ n/a
APP 13.3 to 13.5If correction is refused, give a written notice with reasons and complaint options, associate the person's statement with the record if asked, respond within a reasonable period and charge nothing.
Source: https://www.legislation.gov.au/C2004A03712/latest/text
Refusal notices and associated statements on fileA client's statement not attached to the record☐ yes
☐ partly
☐ no
☐ n/a

Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.