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Allied Health NDIS Audit Checklist: worksheet

Decisions about access to psychologists' services

Psychology Board Code of conduct for psychologists. Edition held: Code of conduct for psychologists, effective 1 December 2025 (advance copy published November 2024; PDF dated 13 November 2025); checked current on 6 October 2026 (our build record of the held copy: current on the Psychology Board site as read 6 October 2026).

Standards library: https://compliance.theartofservice.com/frameworks/psychology-board-of-australia-code-of-conduct-for-psychologists-2025. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/psychology-code-of-conduct/1-3-decisions-about-access-to-psychologists-services/

RefRequirement (our statement of the clause)Evidence an auditor or the regulator asks forCommon gap to checkHeld (yes, partly, no, not applicable)Where it is keptOwnerLast reviewedNext review
1.3Decisions about who receives services must involve no unlawful discrimination. Effective practice means the psychologist: (a) is respectful to clients at every point; (b) does not give a lesser service because they think the client's behaviour, mental health or other characteristics brought about the client's circumstances; (c) neither practises nor promotes unlawful discrimination; (d) bases services on assessed need and on how well the proposed service is likely to work, without providing or encouraging services that are not needed; (e) keeps themselves and others safe, without refusing services to a client who poses a safety risk where reasonable safety measures are possible; and (f) does not let moral or religious views or a conscientious objection block a client's access to services: the psychologist may decline to take part personally, but should tell the client (where relevant), their employer and other relevant practitioners respectfully and make sure the client has other options.
Source: https://www.psychologyboard.gov.au/Standards-and-Guidelines/Professional-practice-standards/Code-of-conduct
Intake and waitlist criteria based on clinical need, with records of how declined referrals were handled; Written conscientious objection procedure, with notices to the employer and onward referral details recorded; Safety plans for clients assessed as presenting a risk, showing the reasonable steps taken to keep providing the serviceReferrals refused on grounds unrelated to need or capacity; Objection raised with no alternative service arranged for the client; Services extended past the point of need, with no review recorded☐ yes
☐ partly
☐ no
☐ n/a

Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.