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Allied Health NDIS Audit Checklist: worksheet

Delegation, referral and handover

Psychology Board Code of conduct for psychologists. Edition held: Code of conduct for psychologists, effective 1 December 2025 (advance copy published November 2024; PDF dated 13 November 2025); checked current on 6 October 2026 (our build record of the held copy: current on the Psychology Board site as read 6 October 2026).

Standards library: https://compliance.theartofservice.com/frameworks/psychology-board-of-australia-code-of-conduct-for-psychologists-2025. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/psychology-code-of-conduct/5-4-delegation-referral-and-handover/

RefRequirement (our statement of the clause)Evidence an auditor or the regulator asks forCommon gap to checkHeld (yes, partly, no, not applicable)Where it is keptOwnerLast reviewedNext review
5.4Referral and handover move responsibility for the service onto another practitioner; delegation is different, with the psychologist directing another person to do service tasks while keeping responsibility. Effective practice means the psychologist: (a) takes reasonable steps to confirm that anyone receiving a delegation, referral or handover has the qualifications, experience, knowledge or skills for the task or service; (b) understands that legal responsibility may continue until the other practitioner accepts the referral or handover; (c) understands that, when delegating, they may not answer for the delegate's every decision but remain responsible for the client's overall management and for the choice to delegate; and (d) always passes on enough client information for the service to continue safely.
Source: https://www.psychologyboard.gov.au/Standards-and-Guidelines/Professional-practice-standards/Code-of-conduct
Referral and handover letters with sufficient clinical information and acknowledgement of acceptance; Verification of the delegate's qualifications or registration (for example a register check) before delegating; Delegation log showing tasks assigned and oversight retainedReferral sent with no confirmation it was accepted; Tasks delegated to unqualified staff; Handover letter missing risk information☐ yes
☐ partly
☐ no
☐ n/a

Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.