Allied Health NDIS Audit Checklist: worksheet
NDIS Complaints Management and Resolution Rules. Edition held: NDIS (Complaints Management and Resolution) Rules 2018, Compilation No. 1 (F2026C00165), in force 28 January 2026; checked current on 6 October 2026 (Federal Register: latest version on 6 October 2026).
Source: https://compliance.theartofservice.com/frameworks/australia-ndis-complaints-management-and-resolution-rules-2018. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/ndis-complaints-rules/s10-1-document-the-system-give-accessible-copies-and-help/
| Ref | Requirement (our statement of the clause) | Evidence an auditor or the regulator asks for | Common gap to check | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|---|---|---|
| s 10(1) | The provider must document the complaints system and give copies of it, with the public information required by subsection 8(7), in accessible form to the persons with disability it supports and their families, carers and advocates, and to everyone it employs or engages, and help them understand how it works; the documentation is about the system, not individual complaints. | Easy Read or accessible complaints guide; Service agreement or welcome pack records showing the guide was provided and explained; Worker induction acknowledgement of the complaints procedure | Participants told about complaints only on request; Families and advocates not given the procedure | ☐ yes ☐ partly ☐ no ☐ n/a |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.