Allied Health NDIS Audit Checklist: worksheet
NDIS Complaints Management and Resolution Rules. Edition held: NDIS (Complaints Management and Resolution) Rules 2018, Compilation No. 1 (F2026C00165), in force 28 January 2026; checked current on 6 October 2026 (Federal Register: latest version on 6 October 2026).
Standards library: https://compliance.theartofservice.com/frameworks/australia-ndis-complaints-management-and-resolution-rules-2018. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/ndis-complaints-rules/s12-refer-complaints-to-other-bodies-where-the-law-requires/
| Ref | Requirement (our statement of the clause) | Evidence an auditor or the regulator asks for | Common gap to check | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|---|---|---|
| s 12 | The system must require a complaint to be referred or notified to any other body as required by relevant Commonwealth, State or Territory law, for example child protection, police, a health complaints entity or the Commission as a reportable incident. Source: https://www.legislation.gov.au/F2018L00634/latest/text | Referral matrix listing bodies and triggers by jurisdiction; Complaint files showing referrals made and dates; Cross-check of complaints raising reportable incidents to Commission notifications | Complaint disclosing abuse handled internally without referral; Referral obligations differ across states and are not listed | ☐ yes ☐ partly ☐ no ☐ n/a |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.