Allied Health NDIS Audit Checklist: worksheet
NDIS Complaints Management and Resolution Rules. Edition held: NDIS (Complaints Management and Resolution) Rules 2018, Compilation No. 1 (F2026C00165), in force 28 January 2026; checked current on 6 October 2026 (Federal Register: latest version on 6 October 2026).
Standards library: https://compliance.theartofservice.com/frameworks/australia-ndis-complaints-management-and-resolution-rules-2018. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/ndis-complaints-rules/s8-1-anyone-can-complain-easily-with-support/
| Ref | Requirement (our statement of the clause) | Evidence an auditor or the regulator asks for | Common gap to check | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|---|---|---|
| s 8(1), (2) | The system must let any person, including anonymously, complain to the provider about its supports or services, give an easy and accessible way to make and resolve complaints, and make sure appropriate support and assistance is given to anyone who wants to make, or has made, a complaint. The process may vary with the nature of the complaint. Source: https://www.legislation.gov.au/F2018L00634/latest/text | Accessible complaint channels (phone, email, form, verbal, Easy Read) published to participants; Register entries showing anonymous and verbal complaints accepted; Records of support given to a participant to make a complaint | Only written complaints accepted; Anonymous complaints dismissed without action | ☐ yes ☐ partly ☐ no ☐ n/a |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.