Anyone can complain, easily, with support
NDIS Complaints Management and Resolution Rules s 8(1), (2), stated plainly and cited to the edition held, with the evidence an auditor or the regulator asks for, the common gaps, and a free worksheet to fill in.
Complaints Rules s 8(1), (2)
NDIS Quality and Safeguards Commission
NDIS (Complaints Management and Resolution) Rules 2018, Compilation No. 1 (F2026C00165), in force 28 January 2026
6 October 2026, Federal Register: latest version on 6 October 2026
Registered NDIS providers, every profession. Unregistered providers are not bound by these Rules.
NDIS Complaints Management and Resolution Rules on the standards library
The system must let any person, including anonymously, complain to the provider about its supports or services, give an easy and accessible way to make and resolve complaints, and make sure appropriate support and assistance is given to anyone who wants to make, or has made, a complaint. The process may vary with the nature of the complaint.
- Accessible complaint channels (phone, email, form, verbal, Easy Read) published to participants
- Register entries showing anonymous and verbal complaints accepted
- Records of support given to a participant to make a complaint
- Only written complaints accepted
- Anonymous complaints dismissed without action
| Ref | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|
| s 8(1), (2) |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.
Related requirements
NDIS Complaints Management and Resolution Rules
- s 7Implement and maintain a complaints management and resolution system that meets the Rules
- s 8(3)(a), (b)Handle complaints fairly, efficiently and promptly and act on the issues
- Part 3Act on what the Commissioner requires in dealing with a complaint
- s 8(3)(c), (d)Tell people they can go to the NDIS Commission and help them do so
- s 8(4)(a)No adverse treatment for complaining
- s 8(4)(b)Keep complaint information confidential
- s 8(5)Involve complainants and keep them informed
- s 8(6)Inform and involve the affected person with disability
- Every page of this instrument
The same topic in other instruments (complaints)
- NDIS Practice Standards Core 13.1 to Core 13.4Core module: Complaints
- NDIS Practice Standards Module 6 4.1Module 6: Complaints management
- NDIS Act s 73WImplement and maintain a complaints management and resolution system
- Children guidance Q-4Make it safe for families to raise concerns and complain
- Ahpra shared Code of conduct 4.6Complaints
See every requirement for your practiceSee the specimen practice