Inform and involve the affected person with disability
NDIS Complaints Management and Resolution Rules s 8(6), stated plainly and cited to the edition held, with the evidence an auditor or the regulator asks for, the common gaps, and a free worksheet to fill in.
Complaints Rules s 8(6)
NDIS Quality and Safeguards Commission
NDIS (Complaints Management and Resolution) Rules 2018, Compilation No. 1 (F2026C00165), in force 28 January 2026
6 October 2026, Federal Register: latest version on 6 October 2026
Registered NDIS providers, every profession. Unregistered providers are not bound by these Rules.
NDIS Complaints Management and Resolution Rules on the standards library
Where someone else complains, the system must keep a person with disability affected by the issue appropriately informed of progress, actions, reasons and review options, and appropriately involved in the resolution.
- Complaint file showing contact with the affected participant, not only the family member who complained
- Accessible format communications to the participant
- Record of the participant's views on the proposed resolution
- Complaint resolved with family only, participant never consulted
- Information given only in written English to a participant who needs another mode
| Ref | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|
| s 8(6) |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.
Related requirements
NDIS Complaints Management and Resolution Rules
- s 8(5)Involve complainants and keep them informed
- s 8(7)Publish how to complain to the provider and to the Commissioner
- s 8(4)(b)Keep complaint information confidential
- s 8(8)Periodic review of the complaints system
- s 8(4)(a)No adverse treatment for complaining
- s 9Procedural fairness in dealing with complaints
- s 8(3)(c), (d)Tell people they can go to the NDIS Commission and help them do so
- s 10(1)Document the system, give accessible copies and help people understand it
- Every page of this instrument
The same topic in other instruments (complaints)
- NDIS Practice Standards Core 13.1 to Core 13.4Core module: Complaints
- NDIS Practice Standards Module 6 4.1Module 6: Complaints management
- Provider Registration Rules s 73WImplement and maintain a complaints management and resolution system
- Children guidance Q-4Make it safe for families to raise concerns and complain
- Ahpra shared Code of conduct 4.6Complaints
See every requirement for your practiceSee the specimen practice