Periodic review of the complaints system
NDIS Complaints Management and Resolution Rules s 8(8), stated plainly and cited to the edition held, with the evidence an auditor or the regulator asks for, the common gaps, and a free worksheet to fill in.
Complaints Rules s 8(8)
NDIS Quality and Safeguards Commission
NDIS (Complaints Management and Resolution) Rules 2018, Compilation No. 1 (F2026C00165), in force 28 January 2026
6 October 2026, Federal Register: latest version on 6 October 2026
Registered NDIS providers, every profession. Unregistered providers are not bound by these Rules.
NDIS Complaints Management and Resolution Rules on the standards library
The system must provide for periodic review of the complaints management and resolution system to make sure it is effective.
- Dated review of the complaints system with findings and changes
- Governance minutes tabling the review
- Participant or worker feedback gathered on the complaints process
- No review since adoption
- Review not informed by complaint data
| Ref | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|
| s 8(8) |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.
Related requirements
NDIS Complaints Management and Resolution Rules
- s 8(7)Publish how to complain to the provider and to the Commissioner
- s 9Procedural fairness in dealing with complaints
- s 8(6)Inform and involve the affected person with disability
- s 10(1)Document the system, give accessible copies and help people understand it
- s 8(5)Involve complainants and keep them informed
- s 10(2), (3)Keep complaint records for 7 years
- s 8(4)(b)Keep complaint information confidential
- s 10(4)Use complaint data to address systemic issues
- Every page of this instrument
The same topic in other instruments (complaints)
- NDIS Practice Standards Core 13.1 to Core 13.4Core module: Complaints
- NDIS Practice Standards Module 6 4.1Module 6: Complaints management
- NDIS Act s 73WImplement and maintain a complaints management and resolution system
- Children guidance Q-4Make it safe for families to raise concerns and complain
- Ahpra shared Code of conduct 4.6Complaints
See every requirement for your practiceSee the specimen practice