NDIS Complaints Management and Resolution Rules: every requirement, with a worksheet for each

1. Part 3Act on what the Commissioner requires in dealing with a complaint1 rowsCSV Print
2. s 7Implement and maintain a complaints management and resolution system that meets the Rules1 rowsCSV Print
3. s 8(1), (2)Anyone can complain, easily, with support1 rowsCSV Print
4. s 8(3)(a), (b)Handle complaints fairly, efficiently and promptly and act on the issues1 rowsCSV Print
5. s 8(3)(c), (d)Tell people they can go to the NDIS Commission and help them do so1 rowsCSV Print
6. s 8(4)(a)No adverse treatment for complaining1 rowsCSV Print
7. s 8(4)(b)Keep complaint information confidential1 rowsCSV Print
8. s 8(5)Involve complainants and keep them informed1 rowsCSV Print
9. s 8(6)Inform and involve the affected person with disability1 rowsCSV Print
10. s 8(7)Publish how to complain to the provider and to the Commissioner1 rowsCSV Print
11. s 8(8)Periodic review of the complaints system1 rowsCSV Print
12. s 9Procedural fairness in dealing with complaints1 rowsCSV Print
13. s 10(1)Document the system, give accessible copies and help people understand it1 rowsCSV Print
14. s 10(2), (3)Keep complaint records for 7 years1 rowsCSV Print
15. s 10(4)Use complaint data to address systemic issues1 rowsCSV Print
16. s 11(1)Roles and responsibilities for complaints1 rowsCSV Print
17. s 11(2)Workers must comply with the complaints system1 rowsCSV Print
18. s 11(3)Train workers in the complaints system1 rowsCSV Print
19. s 12Refer complaints to other bodies where the law requires1 rowsCSV Print

See every requirement for your practiceSee the specimen practice