Allied Health NDIS Audit Checklist: worksheet
NDIS Complaints Management and Resolution Rules. Edition held: NDIS (Complaints Management and Resolution) Rules 2018, Compilation No. 1 (F2026C00165), in force 28 January 2026; checked current on 6 October 2026 (Federal Register: latest version on 6 October 2026).
Standards library: https://compliance.theartofservice.com/frameworks/australia-ndis-complaints-management-and-resolution-rules-2018. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/ndis-complaints-rules/s9-procedural-fairness-in-dealing-with-complaints/
| Ref | Requirement (our statement of the clause) | Evidence an auditor or the regulator asks for | Common gap to check | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|---|---|---|
| s 9 | The system must require procedural fairness for the people involved when the provider deals with a complaint, having regard to any guidelines the Commissioner makes by notifiable instrument. Source: https://www.legislation.gov.au/F2018L00634/latest/text | Procedure giving the subject of a complaint the allegation and a chance to respond; Complaint file showing the response considered before findings; Decision maker independent of the matter complained about | Decisions made on one side's account only; Person complained about decided the complaint | ☐ yes ☐ partly ☐ no ☐ n/a |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.