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Allied Health NDIS Audit Checklist: worksheet

Procedures for identifying, managing and resolving incidents

NDIS Incident Management and Reportable Incidents Rules. Edition held: NDIS (Incident Management and Reportable Incidents) Rules 2018, F2018L00633 as made, in force 1 July 2018 (no amendments); checked current on 6 October 2026 (Federal Register: latest version on 6 October 2026).

Standards library: https://compliance.theartofservice.com/frameworks/australia-ndis-incident-management-and-reportable-incidents-rules-2018. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/ndis-incident-management-rules/s10-1-procedures-for-identifying-managing-and-resolving/

RefRequirement (our statement of the clause)Evidence an auditor or the regulator asks forCommon gap to checkHeld (yes, partly, no, not applicable)Where it is keptOwnerLast reviewedNext review
s 10(1)The system must set procedures for identifying, managing and resolving incidents that state: how incidents are identified, recorded and reported; to whom they are reported; the person responsible for notifying reportable incidents to the Commissioner; how the provider supports and assists affected persons with disability to protect their health, safety and wellbeing, including information about advocates such as independent advocates; how affected persons are involved in managing and resolving the incident; when the provider investigates to establish causes, effects and contributing operational issues, and the nature of that investigation; and when corrective action is needed and what it is. Procedures may be scaled to the seriousness of the incident (s 10(2)).
Source: https://www.legislation.gov.au/F2018L00633/latest/text
Incident procedure naming the reporting line and the nominated person who notifies the Commissioner; Participant file entries showing support offered after an incident, including advocacy information; Investigation trigger criteria and a completed investigation report; Corrective action log linked to incident numbersNo named person accountable for Commission notifications; Affected participants not told about access to an independent advocate☐ yes
☐ partly
☐ no
☐ n/a

Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.