Back to the requirement

Allied Health NDIS Audit Checklist: worksheet

Core module: Access to supports

NDIS Practice Standards and Quality Indicators. Edition held: Rules Schedules 1 to 8, Compilation No. 6 (F2026C00527) and Quality Indicators Guidelines Compilation No. 3 (F2026C00528), in force 1 July 2026; checked current on 6 October 2026 (Federal Register: both compilations are the latest version on 6 October 2026).

Under review, not in force: The NDIS Commission's review of the Practice Standards (a proposed quality framework and changes to the standards and how they are assessed) is still being considered; nothing from it is in force.

Source: https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/ndis-practice-standards/core-access-to-supports/

RefRequirement (our statement of the clause)Evidence an auditor or the regulator asks forCommon gap to checkHeld (yes, partly, no, not applicable)Where it is keptOwnerLast reviewedNext review
Core 18.1The provider defines and documents the supports it offers and any access or entry criteria, including associated costs, and tells each participant about them in the language, mode of communication and terms that participant is most likely to understand.Service catalogue or intake information sheet listing supports, eligibility criteria and costs; Easy Read or translated versions of the intake information; Intake records showing how entry criteria and costs were explained to the participant; Website and brochure copies reviewed for consistency with the price listCosts or cancellation charges not disclosed before supports start; Information only available in standard English print☐ yes
☐ partly
☐ no
☐ n/a
Core 18.2The provider makes reasonable adjustments to the environment where supports are delivered and monitors them, so the setting stays fit for purpose and supports each participant's health, privacy, dignity, quality of life and independence.Environment or home safety assessments recording adjustments made; Requests for adjustments and the provider's response in participant files; Monitoring checks or site inspection records for group settings; Equipment and modification register for shared venuesAdjustments agreed at intake never re-checked; No record of why a requested adjustment was refused☐ yes
☐ partly
☐ no
☐ n/a
Core 18.3The provider helps each participant understand when supports can be withdrawn, and does not withdraw or deny supports a participant needs only because that participant has made a dignity of risk choice.Exit and withdrawal of services policy with the dignity of risk safeguard; Service agreement clauses on circumstances for ending supports; Records of any withdrawal decision with reasons and the participant's response; Risk enablement or dignity of risk assessments for participants making risky choicesServices ended after a participant chose a risky activity, with no risk discussion recorded; Withdrawal grounds not explained to the participant before signing☐ yes
☐ partly
☐ no
☐ n/a

Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.