Allied Health NDIS Audit Checklist
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Practice StandardsNDIS Practice Standards and Quality Indicatorsndis-practice-standards--core-access-to-supports
Requirement

Core module: Access to supports

The Core module outcome access to supports: every quality indicator the NDIS Practice Standards set for it (Core 18.1, Core 18.2, Core 18.3), what an auditor asks to see under each, the common gaps, and a free worksheet to fill in.

Clause

NDIS Practice Standards Core 18.1, Core 18.2, Core 18.3

Regulator

NDIS Quality and Safeguards Commission

Edition held

Rules Schedules 1 to 8, Compilation No. 6 (F2026C00527) and Quality Indicators Guidelines Compilation No. 3 (F2026C00528), in force 1 July 2026

Checked current

6 October 2026, Federal Register: both compilations are the latest version on 6 October 2026

Who it applies to

Registered NDIS providers audited by certification: registered for early childhood supports, specialist behaviour support, implementing behaviour support plans or regulated restrictive practices, or specialised support coordination. An individual or partnership whose only certification requirement is early childhood supports meets only Core clause 7 (freedom from abuse) and Module 3 (Rules s 20(4) and (5)).

Every clause in the standards library

NDIS Practice Standards and Quality Indicators on the standards library

Under review, not in force

The NDIS Commission's review of the Practice Standards (a proposed quality framework and changes to the standards and how they are assessed) is still being considered; nothing from it is in force.

Core 18.1Access to supports: published supports, entry criteria and costssource
Requirement, our statement of the clause

The provider defines and documents the supports it offers and any access or entry criteria, including associated costs, and tells each participant about them in the language, mode of communication and terms that participant is most likely to understand.

Evidence that typically shows this
  • Service catalogue or intake information sheet listing supports, eligibility criteria and costs
  • Easy Read or translated versions of the intake information
  • Intake records showing how entry criteria and costs were explained to the participant
  • Website and brochure copies reviewed for consistency with the price list
Common gap to check
  • Costs or cancellation charges not disclosed before supports start
  • Information only available in standard English print
Core 18.2Access to supports: reasonable adjustments to the support environmentsource
Requirement, our statement of the clause

The provider makes reasonable adjustments to the environment where supports are delivered and monitors them, so the setting stays fit for purpose and supports each participant's health, privacy, dignity, quality of life and independence.

Evidence that typically shows this
  • Environment or home safety assessments recording adjustments made
  • Requests for adjustments and the provider's response in participant files
  • Monitoring checks or site inspection records for group settings
  • Equipment and modification register for shared venues
Common gap to check
  • Adjustments agreed at intake never re-checked
  • No record of why a requested adjustment was refused
Core 18.3Access to supports: withdrawal of supports and dignity of risk choicessource
Requirement, our statement of the clause

The provider helps each participant understand when supports can be withdrawn, and does not withdraw or deny supports a participant needs only because that participant has made a dignity of risk choice.

Evidence that typically shows this
  • Exit and withdrawal of services policy with the dignity of risk safeguard
  • Service agreement clauses on circumstances for ending supports
  • Records of any withdrawal decision with reasons and the participant's response
  • Risk enablement or dignity of risk assessments for participants making risky choices
Common gap to check
  • Services ended after a participant chose a risky activity, with no risk discussion recorded
  • Withdrawal grounds not explained to the participant before signing
Worksheet: what your practice holds, and where
RefHeld (yes, partly, no, not applicable)Where it is keptOwnerLast reviewedNext review
Core 18.1
Core 18.2
Core 18.3
Download the worksheet (CSV)Print the worksheet (A4)

Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.

Related requirements

NDIS Practice Standards and Quality Indicators

See every requirement for your practiceSee the specimen practice