What evidence does an auditor or the regulator ask for under NDIS Practice Standards Core 15.1 to Core 15.10?

Position descriptions for every role, including scope and limitations; Role-to-skills matrix for support types delivered; Signed acknowledgement of position description by each worker; Worker screening clearance records for risk assessed roles; Reference check notes and right to work checks; Copies of qualifications and professional registrations with expiry tracking; Induction checklist signed by worker and supervisor; Certificates of completion of the NDIS worker orientation module; Induction training records for agency or casual staff; Training needs analysis and annual training plan; Train

Rules / NDIS Practice Standards and Quality Indicators

Practice StandardsNDIS Practice Standards and Quality Indicatorsndis-practice-standards--core-human-resources

Requirement

Core module: Human resources

The Core module outcome human resources: every quality indicator the NDIS Practice Standards set for it (Core 15.1 to Core 15.10), what an auditor asks to see under each, the common gaps, and a free worksheet to fill in.

Clause

NDIS Practice Standards Core 15.1 to Core 15.10

Regulator

NDIS Quality and Safeguards Commission

Edition held

Rules Schedules 1 to 8, Compilation No. 6 (F2026C00527) and Quality Indicators Guidelines Compilation No. 3 (F2026C00528), in force 1 July 2026

Checked current

6 October 2026, Federal Register: both compilations are the latest version on 6 October 2026

Who it applies to

Registered NDIS providers audited by certification: registered for early childhood supports, specialist behaviour support, implementing behaviour support plans or regulated restrictive practices, or specialised support coordination. An individual or partnership whose only certification requirement is early childhood supports meets only Core clause 7 (freedom from abuse) and Module 3 (Rules s 20(4) and (5)).

Every clause in the standards library

NDIS Practice Standards and Quality Indicators on the standards library

Under review, not in force

The NDIS Commission's review of the Practice Standards (a proposed quality framework and changes to the standards and how they are assessed) is still being considered; nothing from it is in force.

Core 15.1Human resources: skills, responsibilities and limits of each position documentedsource

Requirement, our statement of the clause

The skills and knowledge each position requires are identified and documented, together with the responsibilities, scope and limits of the position.

Evidence that typically shows this

Position descriptions for every role, including scope and limitations
Role-to-skills matrix for support types delivered
Signed acknowledgement of position description by each worker

Common gap to check

Generic position description used for roles delivering high intensity supports
Scope limits not stated, so workers perform tasks outside their competence

Core 15.2Human resources: pre-employment checks, qualifications and experience recordedsource

Requirement, our statement of the clause

Records are kept of each worker's pre-employment checks, qualifications and experience.

Evidence that typically shows this

Worker screening clearance records for risk assessed roles
Reference check notes and right to work checks
Copies of qualifications and professional registrations with expiry tracking

Common gap to check

Worker started before NDIS worker screening clearance was confirmed
Expired registrations or first aid certificates not tracked

Core 15.3Human resources: orientation and induction including the NDIS worker orientation modulesource

Requirement, our statement of the clause

Workers complete an orientation and induction process, including the mandatory NDIS worker orientation program.

Evidence that typically shows this

Induction checklist signed by worker and supervisor
Certificates of completion of the NDIS worker orientation module
Induction training records for agency or casual staff

Common gap to check

Orientation module certificates missing for some workers
Agency staff deployed without site induction

Core 15.4Human resources: training system identifying mandatory training and NDIS obligationssource

Requirement, our statement of the clause

A system identifies, plans, delivers, records and evaluates training so workers meet each participant's needs; it names mandatory training and includes training on worker obligations under the NDIS Practice Standards and other NDIS rules.

Evidence that typically shows this

Training needs analysis and annual training plan
Training register showing mandatory courses, completions and expiry
Training evaluation records
Records of training on the NDIS Code of Conduct and Practice Standards obligations

Common gap to check

Training register out of date or missing casual workers
No evaluation of whether training worked

Core 15.5Human resources: timely supervision, support and resourcessource

Requirement, our statement of the clause

Workers get timely supervision, support and resources suited to the scope and complexity of the supports they deliver.

Evidence that typically shows this

Supervision policy with frequency by role
Supervision session records or logs
Records of resources and on-call support available to workers

Common gap to check

Supervision only when a problem arises
No supervision records for workers in remote or lone settings

Core 15.6Human resources: worker performance managed and developedsource

Requirement, our statement of the clause

Each worker's performance is managed, developed and documented, including by giving feedback and development opportunities.

Evidence that typically shows this

Performance review or appraisal records
Professional development plans
Records of performance concerns and how they were managed

Common gap to check

Appraisals overdue for most staff
Performance issues handled verbally with no record

Core 15.7Human resources: workers with emergency response capabilities identifiedsource

Requirement, our statement of the clause

Workers whose capabilities can help in responding to an emergency or disaster, such as contingency planning or infection prevention and control, are identified.

Evidence that typically shows this

Skills register flagging emergency, contingency planning and infection control capabilities
Emergency plan naming identified workers and their roles
Training records for designated infection control leads

Common gap to check

No list of who can lead an outbreak response
Emergency roles assigned to people who have left

Core 15.8Human resources: plans to source and induct workforce during disruptionsource

Requirement, our statement of the clause

Plans are in place to identify, source and induct workers if workforce disruptions happen in an emergency or disaster.

Evidence that typically shows this

Workforce contingency plan with surge sources such as agencies and partner providers
Pre-agreed arrangements or contracts for surge staffing
Rapid induction pack for surge workers

Common gap to check

Contingency plan relies on existing staff working extra shifts
No rapid induction process for replacement workers

Core 15.9Human resources: infection prevention and control training with refresherssource

Requirement, our statement of the clause

All workers involved in providing supports to participants complete infection prevention and control training, including refresher training.

Evidence that typically shows this

Infection prevention and control training certificates for all support workers
Refresher schedule and completion records
Hand hygiene or PPE competency observations

Common gap to check

Refresher training lapsed
Office-based staff who also do shifts not trained

Core 15.10Human resources: worker contact and secondary employment details kept currentsource

Requirement, our statement of the clause

For each worker the provider records, and keeps up to date, their contact details and details of any secondary employment.

Evidence that typically shows this

Worker personnel records with current contact details
Secondary employment declaration forms and update dates
Periodic reminders or audits of worker details

Common gap to check

Secondary employment never asked about
Contact details out of date for casual workers

Worksheet: what your practice holds, and where

Ref	Held (yes, partly, no, not applicable)	Where it is kept	Owner	Last reviewed	Next review
Core 15.1
Core 15.2
Core 15.3
Core 15.4
Core 15.5
Core 15.6
Core 15.7
Core 15.8
Core 15.9
Core 15.10

Download the worksheet (CSV)Print the worksheet (A4)

Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.

Related requirements

NDIS Practice Standards and Quality Indicators

Core 14.1 to Core 14.4Core module: Incident management
Core 16.1 to Core 16.5Core module: Continuity of supports
Core 13.1 to Core 13.4Core module: Complaints
Core 16A.1 to Core 16A.9Core module: Emergency and disaster
Core 12.1 to Core 12.4Core module: Information management
Core 18.1, Core 18.2, Core 18.3Core module: Access to supports
Core 11.1, Core 11.2, Core 11.3Core module: Quality management
Core 19.1 to Core 19.9Core module: Support planning
Every page of this instrument

The same topic in other instruments (workers, cpd)

Worker Screening Rules s 13(a), s 13(b), s 13(c)Who may work in a risk assessed role
Worker Screening Rules s 18(1) to (3), s 18(4) and (5)Records of workers in risk assessed roles
Worker Screening Rules s 11Assess every role and identify the risk assessed roles
Worker Screening Rules s 12(1) and (2)Written risk management plan for roles held by people without a clearance yet
Qualification guide General ruleEvidence qualified staff for every class of support that needs a qualified professional
Children guidance P-3Deliver safe services with trained, supervised staff
National Law s 128Undertake the CPD the registration standard requires
Ahpra shared Code of conduct 7.3Maintaining and developing professional capability

See every requirement for your practice See the specimen practice