Allied Health NDIS Audit Checklist
Rules / NDIS Practice Standards and Quality Indicators
Practice StandardsNDIS Practice Standards and Quality Indicatorsndis-practice-standards--core-quality-management
Requirement

Core module: Quality management

The Core module outcome quality management: every quality indicator the NDIS Practice Standards set for it (Core 11.1, Core 11.2, Core 11.3), what an auditor asks to see under each, the common gaps, and a free worksheet to fill in.

Clause

NDIS Practice Standards Core 11.1, Core 11.2, Core 11.3

Regulator

NDIS Quality and Safeguards Commission

Edition held

Rules Schedules 1 to 8, Compilation No. 6 (F2026C00527) and Quality Indicators Guidelines Compilation No. 3 (F2026C00528), in force 1 July 2026

Checked current

6 October 2026, Federal Register: both compilations are the latest version on 6 October 2026

Who it applies to

Registered NDIS providers audited by certification: registered for early childhood supports, specialist behaviour support, implementing behaviour support plans or regulated restrictive practices, or specialised support coordination. An individual or partnership whose only certification requirement is early childhood supports meets only Core clause 7 (freedom from abuse) and Module 3 (Rules s 20(4) and (5)).

Every clause in the standards library

NDIS Practice Standards and Quality Indicators on the standards library

Under review, not in force

The NDIS Commission's review of the Practice Standards (a proposed quality framework and changes to the standards and how they are assessed) is still being considered; nothing from it is in force.

Core 11.1Quality management: proportionate quality system maintained and reviewedsource
Requirement, our statement of the clause

The provider keeps a quality management system proportionate to its size, scale and the complexity of its supports, which defines how legislative and Practice Standards requirements are met and is reviewed and updated to improve support delivery.

Evidence that typically shows this
  • Quality manual or framework mapping policies to the NDIS Practice Standards
  • Document control register with review dates
  • Records of quality system reviews and changes made
Common gap to check
  • Policies not reviewed since registration
  • Quality system not mapped to the modules the provider is registered for
Core 11.2Quality management: documented internal audit programsource
Requirement, our statement of the clause

The quality management system includes a documented program of internal audits that is proportionate to the provider's size, scale and the complexity of its supports.

Evidence that typically shows this
  • Internal audit schedule covering the applicable standards
  • Completed internal audit reports with findings
  • Corrective action records closing audit findings
Common gap to check
  • Audit schedule exists but no audits completed
  • Findings raised with no corrective action closed
Core 11.3Quality management: continuous improvement from data and feedbacksource
Requirement, our statement of the clause

The quality management system drives continuous improvement using outcomes, risk-related data, evidence-informed practice and feedback from participants and workers.

Evidence that typically shows this
  • Continuous improvement register with source, action and completion date
  • Participant and worker feedback summaries and the resulting changes
  • Quality reports analysing incidents, complaints and outcome data
Common gap to check
  • Improvement register only records audit findings
  • Feedback collected but not analysed or acted on
Worksheet: what your practice holds, and where
RefHeld (yes, partly, no, not applicable)Where it is keptOwnerLast reviewedNext review
Core 11.1
Core 11.2
Core 11.3
Download the worksheet (CSV)Print the worksheet (A4)

Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.

Related requirements

NDIS Practice Standards and Quality Indicators

See every requirement for your practiceSee the specimen practice