What evidence does an auditor or the regulator ask for under NDIS Practice Standards Core 19.1 to Core 19.9?

Completed intake assessment and support plan in a sample of participant files; Signed consent for assessment and for involving the support network; Reports from other practitioners or the NDIS plan used to inform the assessment; Support planning procedure; Individual risk assessments filed with the support plan and dated; Risk treatment strategies linked to each identified risk; Records of participant involvement in the risk assessment; Risk assessment review schedule; Risk assessments with a reliance or criticality rating for each participant; Register of participants who would be at high ris

Rules / NDIS Practice Standards and Quality Indicators

Practice StandardsNDIS Practice Standards and Quality Indicatorsndis-practice-standards--core-support-planning

Requirement

Core module: Support planning

The Core module outcome support planning: every quality indicator the NDIS Practice Standards set for it (Core 19.1 to Core 19.9), what an auditor asks to see under each, the common gaps, and a free worksheet to fill in.

Clause

NDIS Practice Standards Core 19.1 to Core 19.9

Regulator

NDIS Quality and Safeguards Commission

Edition held

Rules Schedules 1 to 8, Compilation No. 6 (F2026C00527) and Quality Indicators Guidelines Compilation No. 3 (F2026C00528), in force 1 July 2026

Checked current

6 October 2026, Federal Register: both compilations are the latest version on 6 October 2026

Who it applies to

Registered NDIS providers audited by certification: registered for early childhood supports, specialist behaviour support, implementing behaviour support plans or regulated restrictive practices, or specialised support coordination. An individual or partnership whose only certification requirement is early childhood supports meets only Core clause 7 (freedom from abuse) and Module 3 (Rules s 20(4) and (5)).

Every clause in the standards library

NDIS Practice Standards and Quality Indicators on the standards library

Under review, not in force

The NDIS Commission's review of the Practice Standards (a proposed quality framework and changes to the standards and how they are assessed) is still being considered; nothing from it is in force.

Core 19.1Support planning: assessment and plan developed with the participantsource

Requirement, our statement of the clause

With the participant's consent, the provider works with the participant and their support network to assess needs and develop a support plan, drawing on appropriate information sources so that needs, support requirements, preferences, strengths and goals are all captured.

Evidence that typically shows this

Completed intake assessment and support plan in a sample of participant files
Signed consent for assessment and for involving the support network
Reports from other practitioners or the NDIS plan used to inform the assessment
Support planning procedure

Common gap to check

Support plan templated and identical across participants
Goals and strengths sections left blank

Core 19.2Support planning: regular risk assessment and risk treatment strategiessource

Requirement, our statement of the clause

Working with each participant, the provider regularly carries out risk assessments, documents them in the support plan, and plans and puts in place strategies to treat the known risks to that participant.

Evidence that typically shows this

Individual risk assessments filed with the support plan and dated
Risk treatment strategies linked to each identified risk
Records of participant involvement in the risk assessment
Risk assessment review schedule

Common gap to check

Risk assessment completed once at intake and never repeated
Strategies listed but not implemented in daily practice notes

Core 19.2ASupport planning: risk of reliance on supports and disruptionsource

Requirement, our statement of the clause

The participant's risk assessment considers how far the participant relies on the provider's services for daily living needs and how much their health and safety would suffer if those services were disrupted.

Evidence that typically shows this

Risk assessments with a reliance or criticality rating for each participant
Register of participants who would be at high risk if services stopped
Individual plans for backup workers or alternative supports in a disruption
Link between the reliance rating and the emergency and disaster management plan

Common gap to check

Reliance on services not assessed, so high-risk participants cannot be prioritised in an emergency
Disruption impact considered at organisation level only

Core 19.3Support planning: periodic review of risk strategies with the participantsource

Requirement, our statement of the clause

The provider periodically reviews with each participant whether the risk management strategies are working and adequately addressing the risks, and changes them when needed.

Evidence that typically shows this

Dated risk strategy reviews in participant files
Progress notes recording discussion of what is and is not working
Updated risk assessments after incidents or changes in circumstances

Common gap to check

Review dates passed without any review recorded
Incidents not followed by a review of the related strategy

Core 19.4Support planning: annual or earlier plan review and progress assessmentsource

Requirement, our statement of the clause

The provider reviews each support plan with the participant at least annually, or earlier as needs or circumstances change, and assesses progress toward outcomes and goals at a frequency proportionate to risk, functionality and the participant's wishes.

Evidence that typically shows this

Support plans showing review dates within twelve months
Plan review records signed or acknowledged by the participant
Goal progress reports or outcome tracking notes
Triggers for early review recorded after hospitalisation or change in needs

Common gap to check

Plans more than a year old in the file sample
Progress toward goals not measured or recorded

Core 19.5Support planning: updating the plan when progress differs from goalssource

Requirement, our statement of the clause

Where a participant's progress differs from the expected outcomes and goals, the provider works with the participant to change and update the support plan.

Evidence that typically shows this

Revised support plans with a change history
Case notes showing the participant was consulted about the change
Outcome reviews identifying goals not being met and the agreed response

Common gap to check

Goals carried over unchanged despite no progress
Changes made by staff without the participant's input

Core 19.6Support planning: plan given in accessible form and available to workerssource

Requirement, our statement of the clause

Each participant receives their support plan in the language, mode of communication and terms they are most likely to understand, and the plan is readily accessible to the participant and to the workers supporting them.

Evidence that typically shows this

Participant copy of the plan in Easy Read, translated or visual form where needed
Record of plan provided to the participant
Client management system access logs or on-site plan folders available to rostered workers
Worker interviews showing they know where the plan is kept

Common gap to check

Participant never given a copy of their plan
Casual or agency workers unable to access the plan on shift

Core 19.7Support planning: sharing the plan with the network, providers and agenciessource

Requirement, our statement of the clause

Where appropriate and with consent, the provider communicates the participant's support plan to their support network, other providers and relevant government agencies.

Evidence that typically shows this

Consent to share the support plan, naming recipients
Correspondence or handover records sending the plan to other providers
Contact list of the participant's support network and involved agencies

Common gap to check

Plan shared without recorded consent
Other providers supporting the same participant working from different plans

Core 19.8Support planning: preventative health supports in the plansource

Preventative health supports (vaccination, dental and annual health assessment trackers) belong to providers of daily personal support; left out of a therapy practice's register and counts.

Requirement, our statement of the clause

Where required, the support plan includes arrangements for proactive support with preventative health, such as access to recommended vaccinations, dental check-ups, comprehensive health assessments and allied health services.

Evidence that typically shows this

Support plans with a preventative health section
Records of supported vaccination, dental and annual health assessment appointments
Health appointment tracker or calendar for each participant
Referrals to allied health services

Common gap to check

No record of an annual health assessment for participants who need support to arrange one
Preventative health left to families without agreement

Core 19.9Support planning: emergency and disaster responses in the plansource

Requirement, our statement of the clause

Each support plan anticipates individual, provider and community emergencies and disasters, includes responses that protect the participant's safety, health and wellbeing, and is understood by every worker supporting that participant.

Evidence that typically shows this

Individual emergency and disaster plans or plan sections for each participant
Person-centred emergency preparedness tool or equivalent completed with the participant
Worker sign-off or briefing records for the emergency section of the plan
Drill or scenario records involving participants

Common gap to check

Emergency section generic and not specific to the participant's needs
Workers unaware of the participant's evacuation or power-failure arrangements

Worksheet: what your practice holds, and where

Ref	Held (yes, partly, no, not applicable)	Where it is kept	Owner	Last reviewed	Next review
Core 19.1
Core 19.2
Core 19.2A
Core 19.3
Core 19.4
Core 19.5
Core 19.6
Core 19.7
Core 19.8
Core 19.9

Download the worksheet (CSV)Print the worksheet (A4)

Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.

Related requirements

NDIS Practice Standards and Quality Indicators

Core 18.1, Core 18.2, Core 18.3Core module: Access to supports
Core 20.1 to Core 20.5Core module: Service agreements
Core 16A.1 to Core 16A.9Core module: Emergency and disaster
Core 21.1 to Core 21.4Core module: Responsive supports
Core 16.1 to Core 16.5Core module: Continuity of supports
Core 22.1, Core 22.2, Core 22.3Core module: Transitions
Core 15.1 to Core 15.10Core module: Human resources
Core 24.1 to Core 24.11Core module: Safe environment
Every page of this instrument

See every requirement for your practice See the specimen practice