Allied Health NDIS Audit Checklist: worksheet
NDIS Practice Standards and Quality Indicators. Edition held: Rules Schedules 1 to 8, Compilation No. 6 (F2026C00527) and Quality Indicators Guidelines Compilation No. 3 (F2026C00528), in force 1 July 2026; checked current on 6 October 2026 (Federal Register: both compilations are the latest version on 6 October 2026).
Under review, not in force: The NDIS Commission's review of the Practice Standards (a proposed quality framework and changes to the standards and how they are assessed) is still being considered; nothing from it is in force.
Standards library: https://compliance.theartofservice.com/frameworks/australia-ndis-practice-standards-and-quality-indicators. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/ndis-practice-standards/core-service-agreements/
| Ref | Requirement (our statement of the clause) | Evidence an auditor or the regulator asks for | Common gap to check | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|---|---|---|
| Core 20.1 | The provider develops a service agreement together with each participant that sets expectations, explains the supports to be delivered and states any conditions attached to delivery, including the reasons for those conditions. Source: https://www.legislation.gov.au/F2018L00631/latest/text | Signed service agreements in a sample of participant files; Service agreement template showing supports, conditions and reasons; Meeting notes from the agreement discussion | Conditions such as cancellation rules imposed without explanation; Agreement lists supports not matching those actually delivered | ☐ yes ☐ partly ☐ no ☐ n/a | ||||
| Core 20.2 | The provider supports each participant to understand their service agreement and its conditions, using the language, mode of communication and terms the participant is most likely to understand. Source: https://www.legislation.gov.au/F2018L00631/latest/text | Easy Read or translated service agreement versions; Records of interpreter or advocate use during agreement discussions; Participant feedback or interview notes confirming understanding | Complex legal wording with no accessible summary; No support offered to participants with cognitive disability | ☐ yes ☐ partly ☐ no ☐ n/a | ||||
| Core 20.3 | Where a service agreement is in writing, each participant receives a copy signed by both the participant and the provider; where that is not practicable or the participant chooses not to have an agreement, the provider records the circumstances. Source: https://www.legislation.gov.au/F2018L00631/latest/text | Agreements signed by both parties with the participant's copy noted as given; File notes recording why an agreement was not signed or not wanted; Agreement register tracking status for each participant | Unsigned agreements with no explanation on file; Only the provider's signature present | ☐ yes ☐ partly ☐ no ☐ n/a | ||||
| Core 20.4 | Where the provider delivers supported independent living in specialist disability accommodation, documented arrangements with each participant and each SDA provider set out who is responsible for: raising and addressing dwelling concerns; managing conflicts between participants; agreeing and communicating changes in circumstances or support needs; filling shared living vacancies with regard to each participant's needs, preferences and situation; and managing behaviours of concern that may put tenancies at risk. Source: https://www.legislation.gov.au/F2018L00631/latest/text | Tripartite or interface agreements between participant, SIL provider and SDA provider; Documented vacancy management process that includes current residents' views; Conflict management procedure for shared homes; Records of dwelling concerns passed to the SDA provider and their resolution | No written arrangement with the SDA provider on maintenance or vacancies; Residents not consulted when a vacancy is filled | ☐ yes ☐ partly ☐ no ☐ n/a | ||||
| Core 20.5 | Service agreements set out how supports will be provided if an emergency or disaster occurs. SDA providers should also meet the Part 8 SDA outcomes. Source: https://www.legislation.gov.au/F2018L00631/latest/text | Service agreement clause on supports during emergencies and disasters; Cross-reference from the agreement to the participant's emergency plan; Communication sent to participants on changes to supports during a past emergency | Agreements silent on what happens to supports in an outbreak or natural disaster; Emergency arrangements in the agreement inconsistent with the organisation's plan | ☐ yes ☐ partly ☐ no ☐ n/a |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.