Allied Health NDIS Audit Checklist: worksheet
Psychology Board Code of conduct for psychologists. Edition held: Code of conduct for psychologists, effective 1 December 2025 (advance copy published November 2024; PDF dated 13 November 2025); checked current on 6 October 2026 (our build record of the held copy: current on the Psychology Board site as read 6 October 2026).
Standards library: https://compliance.theartofservice.com/frameworks/psychology-board-of-australia-code-of-conduct-for-psychologists-2025. Page: https://allied-health-ndis-audit-checklist.theartofservice.com/rules/psychology-code-of-conduct/4-6-concerns-about-psychologists-conduct-health-or/
| Ref | Requirement (our statement of the clause) | Evidence an auditor or the regulator asks for | Common gap to check | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|---|---|---|
| 4.6 | Clients may take concerns about a psychologist's conduct, health or performance to the Board or another authorised body. Once a concern is raised, effective practice means the psychologist: (a) accepts that the client is entitled to raise it; (b) tells the client what complaint systems exist; (c) where possible, works with the client to settle the matter locally; (d) considers whether the concern may affect the client's ongoing service and, in some cases, refers the client to another suitable practitioner; (e) cooperates with the Board, Ahpra or any other body legally empowered to examine the concern, responding promptly, openly and constructively and explaining when asked; and (f) follows the applicable law, policies and procedures. Source: https://www.psychologyboard.gov.au/Standards-and-Guidelines/Professional-practice-standards/Code-of-conduct | Complaints policy and client information naming Ahpra and the state health complaints entity; Complaints register with local resolution steps and outcomes; Responses to Ahpra or the Board with dates showing prompt reply; Notes on whether the complaint affected the service and any onward referral | Client discouraged from complaining or service withdrawn in retaliation; Late or incomplete response to an Ahpra request for information | ☐ yes ☐ partly ☐ no ☐ n/a |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.