What evidence does an auditor or the regulator ask for under NDIS Practice Standards Module 4 5.1 to Module 4 5.4?

Conflict of interest policy in plain language or Easy Read; Signed acknowledgements or case notes showing the policy explained; Welcome pack contents list including the policy; Information resources explaining the support coordination role; Case notes recording the explanation given; Service agreement describing the scope of support coordination; Conflict of interest declarations and register; Disclosure records signed or acknowledged by the participant; Referral data showing the share of referrals to the provider's own services; Referral log per participant showing provider, date and reason;

Rules / NDIS Practice Standards and Quality Indicators

Practice StandardsNDIS Practice Standards and Quality Indicatorsndis-practice-standards--module-4-conflict-of-interest

Requirement

Module 4: Conflict of interest

The Module 4 outcome conflict of interest: every quality indicator the NDIS Practice Standards set for it (Module 4 5.1 to Module 4 5.4), what an auditor asks to see under each, the common gaps, and a free worksheet to fill in.

Clause

NDIS Practice Standards Module 4 5.1 to Module 4 5.4

Regulator

NDIS Quality and Safeguards Commission

Edition held

Rules Schedules 1 to 8, Compilation No. 6 (F2026C00527) and Quality Indicators Guidelines Compilation No. 3 (F2026C00528), in force 1 July 2026

Checked current

6 October 2026, Federal Register: both compilations are the latest version on 6 October 2026

Who it applies to

Registered providers of specialised support coordination (certification).

Every clause in the standards library

NDIS Practice Standards and Quality Indicators on the standards library

Under review, not in force

The NDIS Commission's review of the Practice Standards (a proposed quality framework and changes to the standards and how they are assessed) is still being considered; nothing from it is in force.

Module 4 5.1Conflict of interest: policies provided or explained to each participantsource

Requirement, our statement of the clause

The provider gives or explains its conflict of interest policies to each participant in the language, mode of communication and terms the participant is most likely to understand.

Evidence that typically shows this

Conflict of interest policy in plain language or Easy Read
Signed acknowledgements or case notes showing the policy explained
Welcome pack contents list including the policy

Common gap to check

Policy only on the website and never explained
No record of explanation for participants with communication needs

Module 4 5.2Conflict of interest: support coordination distinguished from other supportssource

Requirement, our statement of the clause

Each participant is helped to understand the difference between specialised support coordination and the other reasonable and necessary supports funded in their plan, in a way they are likely to understand.

Evidence that typically shows this

Information resources explaining the support coordination role
Case notes recording the explanation given
Service agreement describing the scope of support coordination

Common gap to check

Participants unclear which services the coordinator's organisation provides
Service agreement does not separate coordination from other supports

Module 4 5.3Conflict of interest: provider interests disclosed and choice protectedsource

Requirement, our statement of the clause

If the provider has an interest in any support option available to the participant, the participant knows about it and understands that choosing other providers will not affect the specialised support coordination they receive.

Evidence that typically shows this

Conflict of interest declarations and register
Disclosure records signed or acknowledged by the participant
Referral data showing the share of referrals to the provider's own services

Common gap to check

Referrals mostly to the provider's own services with no disclosure
No register of declared interests

Module 4 5.4Conflict of interest: referrals to and from other providers documentedsource

Requirement, our statement of the clause

Every referral to and from other providers is documented for each participant, showing who was referred, to or from whom, when and why, so referral patterns can be checked for conflicts of interest.

Evidence that typically shows this

Referral log per participant showing provider, date and reason
Copies of referral correspondence
Records of options considered before each referral

Common gap to check

Referrals made by phone with no record
Referral log incomplete or not kept per participant

Worksheet: what your practice holds, and where

Ref	Held (yes, partly, no, not applicable)	Where it is kept	Owner	Last reviewed	Next review
Module 4 5.1
Module 4 5.2
Module 4 5.3
Module 4 5.4

Download the worksheet (CSV)Print the worksheet (A4)

Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.

Related requirements

NDIS Practice Standards and Quality Indicators

Module 4 4.1 to Module 4 4.4Module 4: Managing NDIS supports
Module 4 3.1 to Module 4 3.6Module 4: Specialised support coordination
Every page of this instrument

See every requirement for your practice See the specimen practice