What evidence does an auditor or the regulator ask for under NDIS Practice Standards Module 4 4.1 to Module 4 4.4?

Records of the participant's instructions on supports to arrange; Service agreements and bookings matching those instructions; Budget tracking against plan categories; Easy Read or translated information on support options; Case notes recording options explained and the format used; Interpreter booking records; Capacity building goals for self-management in the participant's file; Records of coaching on service agreements and budget flexibility; Planning meeting preparation notes completed with the participant; Plan utilisation reports reviewed with the participant; Records of links to communi

Rules / NDIS Practice Standards and Quality Indicators

Practice StandardsNDIS Practice Standards and Quality Indicatorsndis-practice-standards--module-4-managing-ndis-supports

Requirement

Module 4: Managing NDIS supports

The Module 4 outcome managing ndis supports: every quality indicator the NDIS Practice Standards set for it (Module 4 4.1 to Module 4 4.4), what an auditor asks to see under each, the common gaps, and a free worksheet to fill in.

Clause

NDIS Practice Standards Module 4 4.1 to Module 4 4.4

Regulator

NDIS Quality and Safeguards Commission

Edition held

Rules Schedules 1 to 8, Compilation No. 6 (F2026C00527) and Quality Indicators Guidelines Compilation No. 3 (F2026C00528), in force 1 July 2026

Checked current

6 October 2026, Federal Register: both compilations are the latest version on 6 October 2026

Who it applies to

Registered providers of specialised support coordination (certification).

Every clause in the standards library

NDIS Practice Standards and Quality Indicators on the standards library

Under review, not in force

The NDIS Commission's review of the Practice Standards (a proposed quality framework and changes to the standards and how they are assessed) is still being considered; nothing from it is in force.

Module 4 4.1Managing NDIS supports: funding used as the participant directssource

Requirement, our statement of the clause

Supports and services are arranged using the participant's NDIS funding as the participant directs and for the purposes the participant intends, so the participant keeps choice and control over how the plan is spent.

Evidence that typically shows this

Records of the participant's instructions on supports to arrange
Service agreements and bookings matching those instructions
Budget tracking against plan categories

Common gap to check

Supports arranged that the participant did not ask for
No record of the participant's direction

Module 4 4.2Managing NDIS supports: accessible information on support options givensource

Requirement, our statement of the clause

Each participant is given information about their support options in the language, mode of communication and terms they are most likely to understand, so the participant can make a real choice between options.

Evidence that typically shows this

Easy Read or translated information on support options
Case notes recording options explained and the format used
Interpreter booking records

Common gap to check

Options explained verbally with no record
Information not adapted to the participant's communication needs

Module 4 4.3Managing NDIS supports: participant capacity to self-direct and plan builtsource

Requirement, our statement of the clause

As appropriate, the provider helps each participant build capacity to coordinate, self-direct and manage their supports and to understand how to take part in Agency planning, such as setting up agreements with providers and using budget flexibility.

Evidence that typically shows this

Capacity building goals for self-management in the participant's file
Records of coaching on service agreements and budget flexibility
Planning meeting preparation notes completed with the participant

Common gap to check

Coordinator does everything with no capacity building
Participant not prepared for Agency planning meetings

Module 4 4.4Managing NDIS supports: funded supports effective, efficient and complementedsource

Requirement, our statement of the clause

Supports funded under the participant's plan are used effectively and efficiently and are combined with community and mainstream services to achieve the plan's objectives, and the provider can show how value for money was considered.

Evidence that typically shows this

Plan utilisation reports reviewed with the participant
Records of links to community and mainstream services
Notes on value for money considered when choosing supports

Common gap to check

Funds exhausted early or largely unspent with no action
Mainstream services not used where they would meet the need

Worksheet: what your practice holds, and where

Ref	Held (yes, partly, no, not applicable)	Where it is kept	Owner	Last reviewed	Next review
Module 4 4.1
Module 4 4.2
Module 4 4.3
Module 4 4.4

Download the worksheet (CSV)Print the worksheet (A4)

Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.

Related requirements

NDIS Practice Standards and Quality Indicators

Module 4 3.1 to Module 4 3.6Module 4: Specialised support coordination
Module 4 5.1 to Module 4 5.4Module 4: Conflict of interest
Every page of this instrument

See every requirement for your practice See the specimen practice