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Practice StandardsNDIS Practice Standards and Quality Indicatorsndis-practice-standards--module-4-specialised-support-coordination
Requirement

Module 4: Specialised support coordination

The Module 4 outcome specialised support coordination: every quality indicator the NDIS Practice Standards set for it (Module 4 3.1 to Module 4 3.6), what an auditor asks to see under each, the common gaps, and a free worksheet to fill in.

Clause

NDIS Practice Standards Module 4 3.1 to Module 4 3.6

Regulator

NDIS Quality and Safeguards Commission

Edition held

Rules Schedules 1 to 8, Compilation No. 6 (F2026C00527) and Quality Indicators Guidelines Compilation No. 3 (F2026C00528), in force 1 July 2026

Checked current

6 October 2026, Federal Register: both compilations are the latest version on 6 October 2026

Who it applies to

Registered providers of specialised support coordination (certification).

Every clause in the standards library

NDIS Practice Standards and Quality Indicators on the standards library

Under review, not in force

The NDIS Commission's review of the Practice Standards (a proposed quality framework and changes to the standards and how they are assessed) is still being considered; nothing from it is in force.

Module 4 3.1Specialised support coordination: risk factors of high-risk participants understoodsource
Requirement, our statement of the clause

The provider shows knowledge and understanding of the risk factors faced by each participant with high-risk or complex needs, such as health, housing, justice, mental health or safety risks.

Evidence that typically shows this
  • Participant risk assessments recording individual risk factors
  • Specialist support coordinator qualifications and experience records
  • Case notes showing risk factors monitored
Common gap to check
  • Generic risk forms that do not capture the participant's complex needs
  • Risk assessments not updated after a change in circumstances
Module 4 3.2Specialised support coordination: participant involved in crisis prevention planningsource
Requirement, our statement of the clause

Each participant is involved in evaluating their situation and identifying the supports needed to prevent or respond to a crisis, incident or breakdown of support arrangements, and to promote the safety of the participant and others.

Evidence that typically shows this
  • Crisis and contingency plans developed with the participant
  • Records of the participant's input to the plans
  • Review records after a crisis or breakdown of supports
Common gap to check
  • Crisis plans written without the participant
  • No plan for breakdown of accommodation or support arrangements
Module 4 3.3Specialised support coordination: consultation in planning and plan reviewsource
Requirement, our statement of the clause

The provider consults the participant and, with consent, their support network and relevant mainstream services when planning and coordinating supports to implement the participant's plan and any plan review.

Evidence that typically shows this
  • Case notes of consultations with the participant, support network and mainstream services
  • Signed consent covering contact with named parties
  • Plan review preparation documents
Common gap to check
  • Mainstream services such as health or justice not consulted
  • Support network contacted without consent
Module 4 3.4Specialised support coordination: suitable skilled providers identifiedsource
Requirement, our statement of the clause

Taking account of each participant's needs, preferences and circumstances, the provider identifies NDIS and mainstream providers with the skills and experience to deliver the support required.

Evidence that typically shows this
  • Records of provider options presented to the participant
  • Notes on how provider skills were matched to the participant's needs
  • Service bookings or referrals made with the participant's agreement
Common gap to check
  • Only one provider option offered
  • No check that a provider has the skills the participant's needs call for
Module 4 3.5Specialised support coordination: providers engaged to respond to risk and complexitysource
Requirement, our statement of the clause

The provider engages proactively so that every provider implementing the participant's plan understands and responds to the risk and complexity of the participant's situation and collaborates with other providers where needed.

Evidence that typically shows this
  • Care team or case conference minutes
  • Shared risk information sent to implementing providers, with consent
  • Follow-up records with providers on agreed actions
Common gap to check
  • Implementing providers unaware of known risks
  • No case conferences in complex situations
Module 4 3.6Specialised support coordination: plan monitoring and reporting obligations managedsource
Requirement, our statement of the clause

The provider manages effectively all monitoring and reporting obligations attached to the participant's plan, including progress reports due to the National Disability Insurance Agency, so plan reviews are informed and deadlines are not missed.

Evidence that typically shows this
  • Progress reports submitted to the NDIA with submission dates
  • Reporting calendar or tracker for each participant
  • Records of plan budget monitoring
Common gap to check
  • Progress reports late or missing at plan review
  • No tracker for reporting due dates
Worksheet: what your practice holds, and where
RefHeld (yes, partly, no, not applicable)Where it is keptOwnerLast reviewedNext review
Module 4 3.1
Module 4 3.2
Module 4 3.3
Module 4 3.4
Module 4 3.5
Module 4 3.6
Download the worksheet (CSV)Print the worksheet (A4)

Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.

Related requirements

NDIS Practice Standards and Quality Indicators

See every requirement for your practiceSee the specimen practice