What evidence does an auditor or the regulator ask for under NDIS Practice Standards Module 6 5.1?

Incident management procedure referring to the Incident Management and Reportable Incidents Rules; Incident register with investigation and action records; Reportable incident notifications made to the NDIS Commission

Rules / NDIS Practice Standards and Quality Indicators

Practice StandardsNDIS Practice Standards and Quality Indicatorsndis-practice-standards--module-6-incident-management

Requirement

Module 6: Incident management

The Module 6 (verification) outcome incident management: every quality indicator the NDIS Practice Standards set for it (Module 6 5.1), what an auditor asks to see under each, the common gaps, and a free worksheet to fill in.

Clause

NDIS Practice Standards Module 6 5.1

Regulator

NDIS Quality and Safeguards Commission

Edition held

Rules Schedules 1 to 8, Compilation No. 6 (F2026C00527) and Quality Indicators Guidelines Compilation No. 3 (F2026C00528), in force 1 July 2026

Checked current

6 October 2026, Federal Register: both compilations are the latest version on 6 October 2026

Who it applies to

Registered NDIS providers for the supports assessed by verification, such as therapeutic supports by occupational therapists, physiotherapists, psychologists and speech pathologists. A practice also registered for a certification-assessed support keeps these obligations for its therapeutic supports: one certification audit assesses them (certification satisfies a verification requirement, Rules s 23), and the Core outcome named on this page covers the same ground.

Every clause in the standards library

NDIS Practice Standards and Quality Indicators on the standards library

Under review, not in force

The NDIS Commission's review of the Practice Standards (a proposed quality framework and changes to the standards and how they are assessed) is still being considered; nothing from it is in force.

When the practice is also audited by certification

The obligations on this page stay for the practice's therapeutic supports. One certification audit assesses them (certification satisfies a verification requirement, Rules s 23), and Core module: Incident management covers the same ground, so one set of evidence can serve both. Core module: Incident management.

Module 6 5.1Incident management (verification): proportionate incident system meeting the Rulessource

Requirement, our statement of the clause

The provider maintains an incident management system that is proportionate to its supports and size and meets the NDIS (Incident Management and Reportable Incidents) Rules 2018, including notifying reportable incidents to the NDIS Commission.

Evidence that typically shows this

Incident management procedure referring to the Incident Management and Reportable Incidents Rules
Incident register with investigation and action records
Reportable incident notifications made to the NDIS Commission

The NDIS Commission's verification documentation list names how the provider manages incidents, or the incident management process (its list).

Common gap to check

Procedure omits reportable incident timeframes
Incidents recorded in case notes but not in an incident register

Worksheet: what your practice holds, and where

Ref	Held (yes, partly, no, not applicable)	Where it is kept	Owner	Last reviewed	Next review
Module 6 5.1

Download the worksheet (CSV)Print the worksheet (A4)

Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.

notify the NDIS Commission of a change: check which notice it needs: the NDIS Aged Care Notifiable Change Checker, from the same publisher, reads one change and lists the notices it needs, by when.

Related requirements

NDIS Practice Standards and Quality Indicators

Module 6 4.1Module 6: Complaints management
Module 6 6.1 to Module 6 6.5Module 6: Human resource management
Module 6 3.1 to Module 6 3.5Module 6: Risk management
Every page of this instrument

The same topic in other instruments (incidents)

NDIS Act ss 73Y and 73ZIncident management system and reportable incident notification
NDIS Code of Conduct s 6(1)(e)Promptly raise and act on concerns about quality and safety
Incident Rules s 20(1), (2), s 20(3), s 20(4)Reportable incidents notified within 24 hours, then within 5 business days
Incident Rules s 12(2), s 12(3), s 12(4)Incident records: the minimum details, kept 7 years

See every requirement for your practice See the specimen practice