Reportable incidents notified within 24 hours, then within 5 business days

When the provider becomes aware of a death, serious injury, abuse or neglect, unlawful sexual or physical contact or assault, or sexual misconduct including grooming, it must notify the Commissioner within 24 hours with: its name and contact details; a description of the incident; the impact or harm to the person (except for a death); the immediate actions taken to ensure the health, safety and wellbeing of affected persons and whether police or another body was told; the notifier's name and contact details; the time, date and place if known; the names and contact details of those involved; and any other information the Commissioner requires. The notice may be by telephone or in writing on the approved form.

• Commission portal immediate notification records with submission timestamps
• Incident register showing the awareness time against the notification time
• Record of police or other agency reports made

• Notification made after 24 hours counted from when the provider became aware
• Immediate safety actions not described

If too little is known within 24 hours, the provider must still give its details, a description of the incident, the impact or harm, immediate actions and the notifier's details within the 24 hours, and give the remaining required information in writing within 5 business days after becoming aware of the incident.

• Initial notification record followed by a written completion within 5 business days
• Diary or tracker of outstanding notification information with due dates
• Copies of written follow-up submissions

• Initial notice lodged but remaining details never supplied
• 5 business days counted from the notification rather than from awareness

For every priority reportable incident the provider must also give the Commissioner, in writing within 5 business days after becoming aware of it, the names and contact details of any witnesses and any further actions it proposes to take.

• Written 5-day notifications on the approved form with witness details
• Planned further actions linked to the incident action plan
• Tracker showing each 24-hour notice paired with its 5-day notice

• 5-day notice missed because the 24-hour notice was treated as complete
• Proposed actions vague or absent