What evidence does an auditor or the regulator ask for under Incident Rules s 11?

Procedure step giving a worker notice of allegations and a chance to respond before findings; Investigation file showing the response obtained and considered; Conflict of interest check for the investigator

Rules / NDIS Incident Management and Reportable Incidents Rules

IncidentsNDIS Incident Management and Reportable Incidents Rulesndis-incident-management-rules--s11-procedural-fairness-in-dealing-with-incidents

Requirement

Procedural fairness in dealing with incidents

NDIS Incident Management and Reportable Incidents Rules s 11, stated plainly and cited to the edition held, with the evidence an auditor or the regulator asks for, the common gaps, and a free worksheet to fill in.

Clause

Incident Rules s 11

Regulator

NDIS Quality and Safeguards Commission

Edition held

NDIS (Incident Management and Reportable Incidents) Rules 2018, F2018L00633 as made, in force 1 July 2018 (no amendments)

Checked current

6 October 2026, Federal Register: latest version on 6 October 2026

Who it applies to

Registered NDIS providers, every profession. Unregistered providers are not bound by these Rules.

Every clause in the standards library

NDIS Incident Management and Reportable Incidents Rules on the standards library

s 11Procedural fairness in dealing with incidentssource

Requirement, our statement of the clause

The system must require that people are given procedural fairness when the provider deals with an incident, including workers and others whose conduct is examined, having regard to any guidelines the Commissioner makes by notifiable instrument.

Evidence that typically shows this

Procedure step giving a worker notice of allegations and a chance to respond before findings
Investigation file showing the response obtained and considered
Conflict of interest check for the investigator

Common gap to check

Findings made against a worker without hearing them
Investigator was the worker's direct line manager involved in the event

Worksheet: what your practice holds, and where

Ref	Held (yes, partly, no, not applicable)	Where it is kept	Owner	Last reviewed	Next review
s 11

Download the worksheet (CSV)Print the worksheet (A4)

Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.

Related requirements

NDIS Incident Management and Reportable Incidents Rules

The same topic in other instruments (incidents)

NDIS Practice Standards Core 14.1 to Core 14.4Core module: Incident management
NDIS Practice Standards Module 6 5.1Module 6: Incident management
NDIS Practice Standards Module 2 8.1, Module 2 8.2Module 2: Reportable restrictive practice incidents
NDIS Practice Standards Module 2A 9.1 to Module 2A 9.7Module 2A: Reportable restrictive practice incidents
Provider Registration Rules ss 73Y and 73ZIncident management system and reportable incident notification
NDIS Code of Conduct s 6(1)(e)Promptly raise and act on concerns about quality and safety

See every requirement for your practice See the specimen practice