What evidence does an auditor or the regulator ask for under Incident Rules s 12(1)?

Easy Read or accessible version of the incident management procedure; Participant welcome pack or service agreement record showing the procedure was given and explained; Worker induction checklist acknowledging receipt

Rules / NDIS Incident Management and Reportable Incidents Rules

IncidentsNDIS Incident Management and Reportable Incidents Rulesndis-incident-management-rules--s12-1-document-the-system-give-accessible-copies-and-help

Requirement

Document the system, give accessible copies and help people understand it

NDIS Incident Management and Reportable Incidents Rules s 12(1), stated plainly and cited to the edition held, with the evidence an auditor or the regulator asks for, the common gaps, and a free worksheet to fill in.

Clause

Incident Rules s 12(1)

Regulator

NDIS Quality and Safeguards Commission

Edition held

NDIS (Incident Management and Reportable Incidents) Rules 2018, F2018L00633 as made, in force 1 July 2018 (no amendments)

Checked current

6 October 2026, Federal Register: latest version on 6 October 2026

Who it applies to

Registered NDIS providers, every profession. Unregistered providers are not bound by these Rules.

Every clause in the standards library

NDIS Incident Management and Reportable Incidents Rules on the standards library

s 12(1)Document the system, give accessible copies and help people understand itsource

Requirement, our statement of the clause

The provider must document its incident management system, give copies in an accessible form to the persons with disability it supports, to every person it employs or engages, and to the family members, carers, independent advocates and significant others of those persons with disability, and help each of them understand how the documented system operates.

Evidence that typically shows this

Easy Read or accessible version of the incident management procedure
Participant welcome pack or service agreement record showing the procedure was given and explained
Worker induction checklist acknowledging receipt

Common gap to check

Only a staff-facing version exists
Families and advocates never given a copy

Worksheet: what your practice holds, and where

Ref	Held (yes, partly, no, not applicable)	Where it is kept	Owner	Last reviewed	Next review
s 12(1)

Download the worksheet (CSV)Print the worksheet (A4)

Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.

Related requirements

NDIS Incident Management and Reportable Incidents Rules

The same topic in other instruments (incidents)

NDIS Practice Standards Core 14.1 to Core 14.4Core module: Incident management
NDIS Practice Standards Module 6 5.1Module 6: Incident management
NDIS Practice Standards Module 2 8.1, Module 2 8.2Module 2: Reportable restrictive practice incidents
NDIS Practice Standards Module 2A 9.1 to Module 2A 9.7Module 2A: Reportable restrictive practice incidents
NDIS Act ss 73Y and 73ZIncident management system and reportable incident notification
NDIS Code of Conduct s 6(1)(e)Promptly raise and act on concerns about quality and safety

See every requirement for your practice See the specimen practice