What evidence does an auditor or the regulator ask for under Ahpra shared Code of conduct 4.11?

Patient notification letters or notices issued ahead of closure with dates; Records custody or transfer arrangement naming who holds the records and how patients obtain them; List of current patients with the continuing-care arrangement for each

Rules / Ahpra shared Code of conduct

Ahpra CodeAhpra shared Code of conductahpra-code-of-conduct--4-11-closing-or-relocating-a-practice

Requirement

Closing or relocating a practice

Ahpra shared Code of conduct 4.11, stated plainly and cited to the edition held, with the evidence an auditor or the regulator asks for, the common gaps, and a free worksheet to fill in.

Clause

Ahpra shared Code of conduct 4.11

Regulator

Ahpra and the National Boards

Edition held

Shared Code of conduct, June 2022, in effect from 29 June 2022

Checked current

30 September 2026, Ahpra code page read 30 September 2026: a review of the codes is under way, no revised version published

Who it applies to

Registered occupational therapists and physiotherapists. Not psychologists (the Psychology Board has its own code from 1 December 2025) and not speech pathologists (not registered under the National Law).

Every clause in the standards library

Ahpra shared Code of conduct on the standards library

Under review, not in force

A review of the shared code is under way; the June 2022 code stays in effect until a revised one is published.

4.11Closing or relocating a practicesource

Requirement, our statement of the clause

When closing or moving a practice, retiring or moving between practices, the practitioner (a) gives notice as early as possible, and (b) arranges continuing care for all current patients, including transfer or proper handling of every record under the privacy and health records law of the jurisdiction.

Evidence that typically shows this

Patient notification letters or notices issued ahead of closure with dates
Records custody or transfer arrangement naming who holds the records and how patients obtain them
List of current patients with the continuing-care arrangement for each

Common gap to check

Records left with no custodian after closure
Patients learn of the closure on arrival

Worksheet: what your practice holds, and where

Ref	Held (yes, partly, no, not applicable)	Where it is kept	Owner	Last reviewed	Next review
4.11

Download the worksheet (CSV)Print the worksheet (A4)

Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.

Related requirements

Ahpra shared Code of conduct

See every requirement for your practice See the specimen practice