What evidence does an auditor or the regulator ask for under Privacy Act APP 10.1, APP 10.2?

Intake and review steps that confirm contact, consent and plan details at each plan review; A check before reports are sent that the content is current and relevant to the recipient

Rules / Privacy Act: the Australian Privacy Principles and notifiable data breaches

PrivacyPrivacy Act: the Australian Privacy Principles and notifiable data breachesprivacy-act--app-10-quality-of-personal-information

Requirement

APP 10: keeping client information accurate and up to date

A practice takes reasonable steps so that the personal information it collects is accurate, up to date and complete, and that what it uses or discloses is also relevant to the purpose.

Clause

Privacy Act APP 10.1, APP 10.2

Regulator

Office of the Australian Information Commissioner

Edition held

Privacy Act 1988 (Cth), Compilation No. 104 (C2026C00227), in force 4 June 2026, registered 17 June 2026 (Schedule 1, the Australian Privacy Principles; Part IIIC, notifiable data breaches)

Checked current

6 October 2026, Federal Register of Legislation Versions API: the latest and current compilation on 6 October 2026

Who it applies to

Every allied health practice that provides a health service and holds health information, whatever its turnover (s 6D(4)(b)), every profession, speech pathology included, NDIS registered or not.

Every clause in the standards library

Privacy Act: the Australian Privacy Principles and notifiable data breaches on the standards library

Under review, not in force

From 10 December 2026, APP 1.7 to 1.9 add automated-decision content to the privacy policy (Privacy and Other Legislation Amendment Act 2024, Schedule 1 items 87 and 88). Not in force yet.

APP 10.1Take reasonable steps so that the personal information collected is accurate, up to date and completesource

Requirement, our statement of the clause

Take reasonable steps so that the personal information collected is accurate, up to date and complete.

Evidence that typically shows this

Intake and review steps that confirm contact, consent and plan details at each plan review

Common gap to check

Contact or nominee details never re-checked

APP 10.2Take reasonable steps so that the personal information used or disclosed is accurate, up to date, complete and relevant to the purpose of the use or disclosuresource

Requirement, our statement of the clause

Take reasonable steps so that the personal information used or disclosed is accurate, up to date, complete and relevant to the purpose of the use or disclosure.

Evidence that typically shows this

A check before reports are sent that the content is current and relevant to the recipient

Common gap to check

Old reports sent without review

Worksheet: what your practice holds, and where

Ref	Held (yes, partly, no, not applicable)	Where it is kept	Owner	Last reviewed	Next review
APP 10.1
APP 10.2

Download the worksheet (CSV)Print the worksheet (A4)

Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.

Related requirements

Privacy Act: the Australian Privacy Principles and notifiable data breaches

APP 9.1, APP 9.2APP 9: NDIS numbers, Medicare numbers and other government identifiers
APP 11.1, APP 11.3, APP 11.2APP 11: securing client records and destroying them when no longer needed
APP 8.1, APP 8.2(a), (b), APP 8.2(c), (d)APP 8: client information that goes overseas
APP 12.1, 12.4 to APP 13.3 to 13.5APP 12 and 13: client requests to see or correct their records
APP 7.1, 7.4 to APP 7.8APP 7: newsletters and marketing to clients
s 26WE(2) to s 26WHNotifiable data breaches: the 30-day assessment of a suspected breach
APP 6.1 to APP 6.5APP 6: sharing client information with other practitioners and the NDIS
s 26WK(2), (3) to s 26WMNotifiable data breaches: notifying the Commissioner and the people affected
Every page of this instrument

The same topic in other instruments (privacy and records)

NDIS Practice Standards Core 5.1, Core 5.2, Core 5.3Core module: Privacy and dignity
NDIS Practice Standards Core 12.1 to Core 12.4Core module: Information management
NDIS Code of Conduct s 6(1)(b)Respect the privacy of people with disability
Children guidance P-2Protect privacy and dignity, and ask before touching
Ahpra shared Code of conduct 3.3Confidentiality and privacy
Psychology Board Code of conduct 3.3Privacy and confidentiality

See every requirement for your practice See the specimen practice