Allied Health NDIS Audit Checklist
Rules / NDIS Practice Standards and Quality Indicators
Practice StandardsNDIS Practice Standards and Quality Indicatorsndis-practice-standards--core-privacy-and-dignity
Requirement

Core module: Privacy and dignity

The Core module outcome privacy and dignity: every quality indicator the NDIS Practice Standards set for it (Core 5.1, Core 5.2, Core 5.3), what an auditor asks to see under each, the common gaps, and a free worksheet to fill in.

Clause

NDIS Practice Standards Core 5.1, Core 5.2, Core 5.3

Regulator

NDIS Quality and Safeguards Commission

Edition held

Rules Schedules 1 to 8, Compilation No. 6 (F2026C00527) and Quality Indicators Guidelines Compilation No. 3 (F2026C00528), in force 1 July 2026

Checked current

6 October 2026, Federal Register: both compilations are the latest version on 6 October 2026

Who it applies to

Registered NDIS providers audited by certification: registered for early childhood supports, specialist behaviour support, implementing behaviour support plans or regulated restrictive practices, or specialised support coordination. An individual or partnership whose only certification requirement is early childhood supports meets only Core clause 7 (freedom from abuse) and Module 3 (Rules s 20(4) and (5)).

Every clause in the standards library

NDIS Practice Standards and Quality Indicators on the standards library

Under review, not in force

The NDIS Commission's review of the Practice Standards (a proposed quality framework and changes to the standards and how they are assessed) is still being considered; nothing from it is in force.

Core 5.1Privacy and dignity: consistent processes protecting privacy and dignitysource
Requirement, our statement of the clause

The provider has consistent processes and day-to-day practices that respect and protect each participant's personal privacy and dignity, for example during personal care, in shared homes and when handling personal matters.

Evidence that typically shows this
  • Privacy and dignity policy and procedure covering personal care and shared living
  • Personal care plans specifying dignity measures (closed doors, preferred worker gender, knock before entry)
  • Observation or supervision records checking privacy practice
  • Complaints register entries on privacy and their resolution
Common gap to check
  • Personal care carried out with doors open or other residents present
  • Participants discussed by name in shared spaces
Core 5.2Privacy and dignity: participants told about confidentiality policies accessiblysource
Requirement, our statement of the clause

Each participant is told about the provider's confidentiality policies in the language, communication mode and terms they are most likely to understand.

Evidence that typically shows this
  • Participant handbook or Easy Read privacy statement
  • Signed or recorded acknowledgement that confidentiality was explained, with the format used
  • Welcome pack checklist showing the confidentiality explanation step
Common gap to check
  • Privacy statement given only in standard English to participants with communication needs
  • No record that confidentiality was explained before services started
Core 5.3Privacy and dignity: agreement on what personal information and recordings are collectedsource
Requirement, our statement of the clause

Each participant understands and agrees to what personal information will be collected about them and why, including any audio or visual recordings such as photos, video or CCTV.

Evidence that typically shows this
  • Consent forms naming the information collected, its purpose and any photo, video or CCTV use
  • Register of consents for images and recordings with withdrawal dates
  • CCTV or monitoring signage and the related participant agreements in shared homes
Common gap to check
  • Photos of participants posted on social media without specific consent
  • CCTV in shared accommodation with no participant agreement recorded
Worksheet: what your practice holds, and where
RefHeld (yes, partly, no, not applicable)Where it is keptOwnerLast reviewedNext review
Core 5.1
Core 5.2
Core 5.3
Download the worksheet (CSV)Print the worksheet (A4)

Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.

Related requirements

NDIS Practice Standards and Quality Indicators

The same topic in other instruments (privacy and records)

See every requirement for your practiceSee the specimen practice