No higher price for goods supplied to NDIS participants without reasonable justification
NDIS Code of Conduct s 6(2), stated plainly and cited to the edition held, with the evidence an auditor or the regulator asks for, the common gaps, and a free worksheet to fill in.
NDIS Code of Conduct s 6(2)
NDIS Quality and Safeguards Commission
NDIS (Code of Conduct) Rules 2018, Compilation No. 1 (F2024C00048), in force 19 December 2023
6 October 2026, Federal Register: latest version on 6 October 2026
Every NDIS provider and its workers, registered or not, every profession.
A Code-covered person must not, without a reasonable justification, represent (s 6(2)(a)) or charge (s 6(2)(b)) a price for supplying goods to a participant that is higher than the price it represents or charges for the same, or substantially the same, goods to a person who is not a participant. Added from 19 December 2023. The prohibition covers goods, not services; a provider that relies on a reasonable justification for a difference should be able to show what it was.
- Price list or point-of-sale records showing the same price for NDIS and non-NDIS customers for each product
- Written justification for any price difference (extra delivery, fitting or assessment work) kept with the quote or invoice
- Review of website and quote templates confirming no NDIS-only price tiers
- Quotes that ask whether the customer is an NDIS participant and then add a loading
- Price differences justified after the event rather than documented at the time
- Online stores showing a higher price when an NDIS number is entered
| Ref | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|
| s 6(2) |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.
Related requirements
NDIS Code of Conduct
- s 6(1)(g)Prevent and respond to sexual misconduct
- s 6(1)(f)Prevent and respond to violence, exploitation, neglect and abuse
- s 6(1)(e)Promptly raise and act on concerns about quality and safety
- s 6(1)(d)Act with integrity, honesty and transparency
- s 6(1)(c)Provide supports and services safely and competently, with care and skill
- s 6(1)(b)Respect the privacy of people with disability
- s 6(1)(a)Respect rights to freedom of expression, self-determination and decision-making
- Every page of this instrument
See every requirement for your practiceSee the specimen practice