Keep prescribed records, including after registration ends
NDIS Provider Registration Rules ss 73Q and 73R and s 45B, stated plainly and cited to the edition held, with the evidence an auditor or the regulator asks for, the common gaps, and a free worksheet to fill in.
Provider Registration Rules ss 73Q and 73R and s 45B
NDIS Quality and Safeguards Commission
NDIS (Provider Registration and Practice Standards) Rules 2018, Compilation No. 6 (F2026C00527), in force 1 July 2026, with NDIS Act 2013 Part 3A as in Compilation No. 27 (C2026C00401)
6 October 2026, Federal Register: latest version on 6 October 2026
Registered NDIS providers, every profession. Unregistered providers are not bound by these Rules.
Civil penalties were raised and new offences added by the latest amendments; the plan management changes start on proclamation. The provisions this product cites are in force.
A registered provider keeps records of the kind, for the period and in the form the NDIS rules prescribe (s 73Q; for example Part 3 of the worker screening rules and the incident, complaints and restrictive practice rules), and a former registered provider keeps them for 3 years after ceasing to be registered (s 73R, civil penalty 60 penalty units). From 27 August 2026 every NDIS provider keeps records of a prescribed kind relating to claims for NDIS amounts and the supports claimed for, for 7 years from the claim or any shorter period the rules prescribe (s 45B, civil penalty 120 penalty units).
- Records retention schedule mapping each NDIS rule to the record kind and period
- Archive arrangements for records if the business closes or registration ends
- Claim records (service agreements, delivery notes, invoices) retained for 7 years
- Records destroyed on closure of the business
- Delivery records not linked to claims
| Ref | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|
| ss 73Q and 73R and s 45B |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.
Related requirements
NDIS Provider Registration Rules
- s 73KApply for renewal within 6 months before registration expires
- s 73WImplement and maintain a complaints management and resolution system
- ss 73F, 73G, 73H and 73JComply with every condition of registration
- ss 73Y and 73ZIncident management system and reportable incident notification
- ss 73C and 73DApply in the Commissioner's form and give no false or misleading information
- ss 73ZBA and 73ZCProtect disclosers: keep identity confidential and prohibit victimisation
- s 73B and Rules s 7Do not provide, or hold out as able to provide, a support that requires registration unless registered
- s 73ZNA and s 73U(5A)Comply with banning orders and do not use banned people
- Every page of this instrument
The same topic in other instruments (registration)
- National Law s 75Non-practising registrants do not practise
- National Law ss 77 and 77AApplication for registration with identity proof, criminal history disclosure and consent
- National Law ss 83 and 83AComply with conditions and undertakings on registration
- National Law ss 107 to 109Renew registration on time with a truthful annual statement
- Common registration standards CH-1 to CH-6Criminal history registration standard
See every requirement for your practiceSee the specimen practice