Cultural safety for all communities

Culturally safe and respectful practice matters for every community in a culturally and linguistically diverse Australia. Good practice means the practitioner: (a) understands that the judgement of whether care was culturally safe and respectful belongs to the patient and their family alone; (b) respects people's differing cultures, beliefs, gender identities, sexualities and life experiences, colleagues included; (c) acknowledges the social, economic, cultural, historical and behavioural influences on health at individual, community and population level; (d) works in ways that respect diversity, steer clear of bias, discrimination and racism, and question beliefs resting on assumptions (for example about a person's gender, disability, race, ethnicity, religion, sexuality, age or politics); (e) supports an inclusive setting in which the patient and their family, carers or significant others are safe and secure; and (f) builds a positive, culturally safe workplace through role modelling and supports the rights, dignity and safety of patients and colleagues.

• Patient experience survey items on respect and cultural safety, with results reviewed
• Intake forms allowing patients to record cultural needs, pronouns and preferred support people
• Diversity and inclusion training records for the practitioner and team

• Survey results collected but never reviewed
• Forms that force binary or assumption-based answers
• No action recorded after a complaint alleging disrespect