Notify other reportable incidents within 5 business days
NDIS Incident Management and Reportable Incidents Rules s 21, stated plainly and cited to the edition held, with the evidence an auditor or the regulator asks for, the common gaps, and a free worksheet to fill in.
Incident Rules s 21
NDIS Quality and Safeguards Commission
NDIS (Incident Management and Reportable Incidents) Rules 2018, F2018L00633 as made, in force 1 July 2018 (no amendments)
6 October 2026, Federal Register: latest version on 6 October 2026
Registered NDIS providers, every profession. Unregistered providers are not bound by these Rules.
NDIS Incident Management and Reportable Incidents Rules on the standards library
A reportable incident that is not one of the 24-hour kinds in s 20(1)(b) (a death, serious injury, abuse or neglect, unlawful sexual or physical contact or assault, or sexual misconduct) must be notified to the Commissioner in writing within 5 business days after the provider becomes aware of it. In practice this is the use of a restrictive practice that is a reportable incident: a use not in accordance with a State or Territory authorisation (Act s 73Z(4)(f)), or an authorised use not in accordance with the person's behaviour support plan (s 16(3)), unless s 16(4) excludes it. The notice gives the provider's name and contact details; a description including impact or harm; the time, date and place if known; persons involved and witnesses; immediate actions taken and whether police or another body was told; further proposed actions; the notifier's details; and any other information the Commissioner requires, on the approved form.
- Commission portal 5-day notification records with the aware date and the lodgement date
- Restrictive practice use records (each use tested against the State or Territory authorisation and the behaviour support plan) cross-checked to notifications
- Notification timeliness report counted in business days from the aware date
- Unauthorised restrictive practice uses not notified
- Authorised uses outside the behaviour support plan treated as not reportable
- Notifications missing witness or further action details
| Ref | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|
| s 21 |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.
notify the NDIS Commission of a change: check which notice it needs: the NDIS Aged Care Notifiable Change Checker, from the same publisher, reads one change and lists the notices it needs, by when.
Related requirements
NDIS Incident Management and Reportable Incidents Rules
- s 19Workers tell the provider of a reportable incident as soon as possible
- s 23Keep the Commissioner updated with significant new information
- s 18Key personnel make sure reportable incidents are notified
- s 24Final report to the Commissioner when required
- s 13(3)Train workers in the incident management system
- s 25Keep reportable incident records for 7 years from notification
- s 13(2)Workers must comply with the system
- s 26Carry out remedial action and investigations the Commissioner requires
- Every page of this instrument
The same topic in other instruments (incidents)
- NDIS Practice Standards Core 14.1 to Core 14.4Core module: Incident management
- NDIS Practice Standards Module 6 5.1Module 6: Incident management
- NDIS Practice Standards Module 2 8.1, Module 2 8.2Module 2: Reportable restrictive practice incidents
- NDIS Practice Standards Module 2A 9.1 to Module 2A 9.7Module 2A: Reportable restrictive practice incidents
- NDIS Act ss 73Y and 73ZIncident management system and reportable incident notification
- NDIS Code of Conduct s 6(1)(e)Promptly raise and act on concerns about quality and safety
See every requirement for your practiceSee the specimen practice