Keep reportable incident records for 7 years from notification
NDIS Incident Management and Reportable Incidents Rules s 25, stated plainly and cited to the edition held, with the evidence an auditor or the regulator asks for, the common gaps, and a free worksheet to fill in.
Incident Rules s 25
NDIS Quality and Safeguards Commission
NDIS (Incident Management and Reportable Incidents) Rules 2018, F2018L00633 as made, in force 1 July 2018 (no amendments)
6 October 2026, Federal Register: latest version on 6 October 2026
Registered NDIS providers, every profession. Unregistered providers are not bound by these Rules.
NDIS Incident Management and Reportable Incidents Rules on the standards library
The provider must keep a record of each reportable incident it becomes aware of for 7 years from the day it was notified under subsection 20(2), paragraph 21(2)(b) or subsection 23(2); keeping the section 12 record satisfies this.
- Retention schedule entry for reportable incident records from the notification date
- Archived notification copies and acknowledgements from the Commission
- Retrieval test of an older reportable incident file
- Retention period counted from incident closure instead of notification
- Commission acknowledgements not retained
| Ref | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|
| s 25 |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.
Related requirements
NDIS Incident Management and Reportable Incidents Rules
- s 24Final report to the Commissioner when required
- s 26Carry out remedial action and investigations the Commissioner requires
- s 23Keep the Commissioner updated with significant new information
- s 21Notify other reportable incidents within 5 business days
- s 19Workers tell the provider of a reportable incident as soon as possible
- s 18Key personnel make sure reportable incidents are notified
- s 13(3)Train workers in the incident management system
- s 13(2)Workers must comply with the system
- Every page of this instrument
The same topic in other instruments (incidents)
- NDIS Practice Standards Core 14.1 to Core 14.4Core module: Incident management
- NDIS Practice Standards Module 6 5.1Module 6: Incident management
- NDIS Practice Standards Module 2 8.1, Module 2 8.2Module 2: Reportable restrictive practice incidents
- NDIS Practice Standards Module 2A 9.1 to Module 2A 9.7Module 2A: Reportable restrictive practice incidents
- NDIS Act ss 73Y and 73ZIncident management system and reportable incident notification
- NDIS Code of Conduct s 6(1)(e)Promptly raise and act on concerns about quality and safety
See every requirement for your practiceSee the specimen practice