Keep the Commissioner updated with significant new information
NDIS Incident Management and Reportable Incidents Rules s 23, stated plainly and cited to the edition held, with the evidence an auditor or the regulator asks for, the common gaps, and a free worksheet to fill in.
Incident Rules s 23
NDIS Quality and Safeguards Commission
NDIS (Incident Management and Reportable Incidents) Rules 2018, F2018L00633 as made, in force 1 July 2018 (no amendments)
6 October 2026, Federal Register: latest version on 6 October 2026
Registered NDIS providers, every profession. Unregistered providers are not bound by these Rules.
NDIS Incident Management and Reportable Incidents Rules on the standards library
After notifying, the provider must tell the Commissioner in writing, as soon as reasonably practicable, of significant new information that changes the kind of reportable incident or is a further reportable incident; a notice of a further incident under this section counts as its section 20 or 21 notification.
- Written update notifications with dates
- Incident file showing when new information arose and when it was reported
- Procedure step requiring review of open notifications when facts change
- Incident category changed internally but not reported to the Commission
- Further incidents discovered in an investigation not notified
| Ref | Held (yes, partly, no, not applicable) | Where it is kept | Owner | Last reviewed | Next review |
|---|---|---|---|---|---|
| s 23 |
Completing this worksheet records what your practice holds and where. It does not make a practice compliant or ready for audit, and it is not legal advice.
notify the NDIS Commission of a change: check which notice it needs: the NDIS Aged Care Notifiable Change Checker, from the same publisher, reads one change and lists the notices it needs, by when.
Related requirements
NDIS Incident Management and Reportable Incidents Rules
- s 21Notify other reportable incidents within 5 business days
- s 24Final report to the Commissioner when required
- s 19Workers tell the provider of a reportable incident as soon as possible
- s 25Keep reportable incident records for 7 years from notification
- s 18Key personnel make sure reportable incidents are notified
- s 26Carry out remedial action and investigations the Commissioner requires
- s 13(3)Train workers in the incident management system
- s 13(2)Workers must comply with the system
- Every page of this instrument
The same topic in other instruments (incidents)
- NDIS Practice Standards Core 14.1 to Core 14.4Core module: Incident management
- NDIS Practice Standards Module 6 5.1Module 6: Incident management
- NDIS Practice Standards Module 2 8.1, Module 2 8.2Module 2: Reportable restrictive practice incidents
- NDIS Practice Standards Module 2A 9.1 to Module 2A 9.7Module 2A: Reportable restrictive practice incidents
- NDIS Act ss 73Y and 73ZIncident management system and reportable incident notification
- NDIS Code of Conduct s 6(1)(e)Promptly raise and act on concerns about quality and safety
See every requirement for your practiceSee the specimen practice